Summary
Overview
Work History
Education
Skills
Timeline
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Riley Gorman

Forest Lake,MN

Summary

Organized Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Primp Boutique
White Bear Lake, MN
03.2021 - Current
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Delegated work to staff, setting priorities and goals.
  • Provided training to new employees on company policies and procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Trained new employees on store policies, procedures and customer service standards.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Stylist Sales Associate

Ivy Moon
Duluth, MN
10.2023 - 07.2024
  • Greeted customers to determine wants or needs.
  • Maintained cleanliness and order in the sales floor and fitting rooms.
  • Processed accurate transactions, charge sends and returns at POS stations.
  • Coordinated accessories to complete customer looks, enhancing overall styling effect.
  • Provided personalized shopping experiences, building strong customer relationships.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Described merchandise and explained use, operation and care.
  • Processed returns and exchanges quickly and efficiently while ensuring accuracy in paperwork.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Informed customers about current sales, promotions, and special offers.

Education

BBA - Business Management

University of Minnesota - Crookston
Crookston, MN
05-2025

Skills

  • Sales strategies
  • Verbal and written communication
  • Staff management
  • Customer experience
  • Transaction processing
  • Sales techniques
  • New hire training
  • Store operations
  • Relationship building and management
  • Inventory counting
  • Customer service
  • Display setup
  • Problem-solving
  • POS systems operations
  • Time management
  • Attention to detail

Timeline

Stylist Sales Associate

Ivy Moon
10.2023 - 07.2024

Assistant Store Manager

Primp Boutique
03.2021 - Current

BBA - Business Management

University of Minnesota - Crookston

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Riley Gorman