Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Riley Goslant

Twentynine Palms,CA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Waitress

Pats Pizza
05.2021 - 05.2025
  • Delivered exceptional service in high-volume dining establishments, consistently receiving positive customer feedback.
  • Managed complex orders and dietary needs with accuracy and efficiency.
  • Trained new team members on customer service standards and safety protocols.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Assisted in resolving customer concerns promptly and professionally to ensure satisfaction.
  • Maintained a clean, organized, and welcoming environment at all times.
  • Efficiently managed phone orders while simultaneously attending to dine-in guests, ensuring smooth service flow and contributing to overall restaurant operations.

Early Childhood Educator

Children's Adventure Daycare and Learning Center
01.2024 - 03.2025
  • Developed and implemented age-appropriate educational activities for children ages 6 weeks to 12 years.
  • Built positive relationships with children, families, and staff to foster a nurturing environment.
  • Maintained a safe, clean, and engaging learning environment.
  • Monitored developmental milestones and communicated progress with parents.
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Communicated with parents and other staff about student progress.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.

Hostess

Pats Pizza
09.2018 - 05.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Hostess

Rick's Cafe
06.2018 - 05.2019
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.

Education

Associate of Arts - Liberal Arts and Sciences

Southern New Hampshire University
01.2025

Skills

  • Organization
  • Conflict Resolution & Problem Solving
  • Multitasking & Time Management
  • Child Supervision & Engagement
  • Communication & Teamwork
  • POS & Inventory Systems
  • Patience & Empathy
  • Attention to detail
  • Cash handling
  • Active Listening
  • Crisis Management
  • Customer service
  • Team collaboration

Certification

  • CPR & First Aid Certified (Valid through 2026)
  • TIPS Certification (Valid through 2025)

Languages

English
Native or Bilingual

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Reading
  • Learning new cooking techniques and expanding my culinary skills
  • Documenting and sharing travel experiences
  • Camping

Timeline

Early Childhood Educator

Children's Adventure Daycare and Learning Center
01.2024 - 03.2025

Waitress

Pats Pizza
05.2021 - 05.2025

Hostess

Pats Pizza
09.2018 - 05.2021

Hostess

Rick's Cafe
06.2018 - 05.2019

Associate of Arts - Liberal Arts and Sciences

Southern New Hampshire University

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