Riley Graves
Cleveland,Tennessee
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality. Self-motivated Benefits Specialist demonstrating superior understanding of employee benefits laws and human resource software systems. Astute professional providing benefits support in fast-paced corporate settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Benefits Specialist
Aflac
01.2013 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into Everwell, Aflac's enrollment platform.
- Coordinated and conducted employee orientations to promote understanding of coverage and options for over 100 companies.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Implemented open enrollment system to streamline benefits processes for employees.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Developed comprehensive benefits packages to improve employee satisfaction and retention.
- Assisted with design and implementation of various employee benefits programs.
- Administered performance-based incentive and bonus plans, encouraging employee excellence.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Front Office Manager
Alumni Awards Foundation
08.2011 - 01.2013
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Education
MBA - Business Management
Southern Adventist University
Collegedale, TN12.2013
Bachelor of Arts - Education
Southern Adventist University
Collegedale, TN05.2011
Skills
- Benefits Interpretation
- Microsoft Office Suite
- Service Quality
- Open Enrollment
- Payroll and Benefits Administration
- Employee Guidance
- Employee Benefits Laws
- Health Saving Accounts
- Compensation and Benefits
- Office Organization
- Confidential Records Management
- ADP Workforce Now
- New Employee Orientation
- Team Goals
- Customer Service Process Improvement
- Written and oral communication
- Relationship building
- Attention to Detail
- Training and Development
Accomplishments
- Supervised team of 8-10 Aflac Agents.
- Collaborated with team of other agents in the development of TN State Aflac Product Training Modules and teach weekly classes to new agents via Zoom.
- Achieved Top 5 in Sales with Aflac TN through effectively helping with benefit consultation and sales.
Timeline
Benefits Specialist
Aflac
01.2013 - Current
Front Office Manager
Alumni Awards Foundation
08.2011 - 01.2013
MBA - Business Management
Southern Adventist University
Bachelor of Arts - Education
Southern Adventist University
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