Riley Graves-Niell
Tallahassee
Summary
Dynamic and detail-oriented professional with a proven track record in customer service and team collaboration. At Splitsville Luxury Lanes, enhanced guest satisfaction and streamlined operations, demonstrating exceptional communication and multitasking proficiency. Skilled in POS software and adept at adapting to change, consistently delivering high-quality service and improving efficiency.
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Host
Splitsville Luxury Lanes
09.2022 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Receptionist
Salon CG
03.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Arts -
Polk State College
Winter Haven, FL12-2024
High School Diploma -
Chain of Lakes Collegiate High School
Winter Haven, FL05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- POS software
- Detail-oriented
- Exceptional communication
Timeline
Host
Splitsville Luxury Lanes
09.2022 - 12.2024
Receptionist
Salon CG
03.2020 - 08.2022
Associate of Arts -
Polk State College
High School Diploma -
Chain of Lakes Collegiate High School
Similar Profiles
Jake Ten EyckJake Ten Eyck
Bartender at Splitsville Luxury LanesBartender at Splitsville Luxury Lanes
Ajanae MixonAjanae Mixon
Usher at Paragon Village 12 & Splitsville Luxury LanesUsher at Paragon Village 12 & Splitsville Luxury Lanes
Christian NievesChristian Nieves
Barback at Splitsville Luxury LanesBarback at Splitsville Luxury Lanes