Riley Gray
Waycross,GA
Summary
Resourceful and adaptable professional with a versatile background in education and retail. Known for effective communication and strong problem-solving skills, ready to leverage experience to support team success and improve customer engagement. Highly knowledgeable Tutor with background in various academic subjects. Experience includes providing personalized instruction to students of diverse age groups, improving comprehension and increasing knowledge retention. Strengths include ability to adapt teaching methods based on student needs, fostering positive learning environment and utilizing innovative instructional techniques. Notable impact in enhancing students' academic performance and confidence.
Overview
10
10
years of professional experience
Work History
Tutor
Central Piedmont Community College
Charlotte, NC
05.2022 - 12.2024
- Created individualized lesson plans to address unique student needs and enhance learning outcomes.
- Provided one-on-one tutoring sessions for students in various subjects.
- Promoted an open dialogue, encouraging students to ask questions for better understanding of challenging topics.
- Helped students review and understand previous lessonss to make connections with new lesson.
- Worked closely with students to help develop math and essay writing skills.
Assistant Manager
Barnes & Noble
Charlotte, North Carolina
04.2023 - 11.2024
- Assisted in daily operations and staff management at a major bookseller.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Coordinated inventory management and stock replenishment processes effectively.
- Managed cash handling procedures and ensured accurate transactions.
- Supported team in achieving store goals through effective communication.
Bookseller
Barnes & Noble
Charlotte, North Carolina
11.2021 - 03.2023
- Assisted customers with book selections and recommendations.
- Organized book displays to enhance store aesthetics and customer engagement.
- Managed inventory by restocking shelves and processing new arrivals.
- Trained new staff on customer service protocols and store operations.
- Operated point-of-sale system for efficient transaction processing.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
- Greeted customers as they entered the store, providing friendly customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
server
Sagebrush Steakhouse
Boone, North Carolina
08.2019 - 03.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from customers at tables.
- Delivered meals promptly while ensuring customer satisfaction throughout dining experience.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Assisted in training new servers on menu items and service standards.
- Resolved customer complaints professionally to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Waffel House
Boone, North Carolina
03.2019 - 07.2019
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and promptly.
- Managed multiple tables while ensuring customer satisfaction throughout meals.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled cash transactions and processed payments efficiently at the register.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
Cashier
Target
Charlotte, NC
11.2017 - 10.2018
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided knowledgeable support.
- Maintained cleanliness and organization of checkout areas for optimal shopping experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Managed returns and exchanges while adhering to company policies and procedures.
- Provided friendly service, enhancing customer satisfaction during checkout interactions.
- Trained new cashiers on register operations and customer service standards effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Delivery Driver
Hungry Howies Pizza & Subs
Charlotte, North Carolina
02.2016 - 10.2016
- Delivered pizzas and subs to customers in a timely manner.
- Managed cash and processed payments during deliveries.
- Followed safety protocols while driving in various weather conditions.
- Assisted kitchen staff with order preparation during peak hours.
Cashier
Food Lion
Charlotte, North Carolina
08.2014 - 08.2015
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided knowledgeable support.
- Maintained cleanliness and organization of checkout areas for optimal shopping experience.
- Handled cash, credit, and gift card transactions accurately and securely.
- Provided friendly service, enhancing customer satisfaction during checkout interactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Arts - English
University of North Carolina At Charlotte
Charlotte, NC06-2024
Associate of Arts - Creative Writing
Central Piedmont Community College
Charlotte, NC05-2018
High School Diploma -
Providence High School
North Carolina05-2016
Skills
- Time management
- Communication skills
- Conflict resolution
- Proofreading
- Excellent grammar
- Problem-solving
- Customer service
- Adaptability
- Customer relations
- Strategic thinking
Timeline
Assistant Manager
Barnes & Noble
04.2023 - 11.2024
Tutor
Central Piedmont Community College
05.2022 - 12.2024
Bookseller
Barnes & Noble
11.2021 - 03.2023
server
Sagebrush Steakhouse
08.2019 - 03.2020
Server
Waffel House
03.2019 - 07.2019
Cashier
Target
11.2017 - 10.2018
Delivery Driver
Hungry Howies Pizza & Subs
02.2016 - 10.2016
Cashier
Food Lion
08.2014 - 08.2015
Bachelor of Arts - English
University of North Carolina At Charlotte
Associate of Arts - Creative Writing
Central Piedmont Community College
High School Diploma -
Providence High School