Riley Guzman
College Station,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Little Guys Movers
College Station, TX
06.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answered phone calls and emails about customer concerns
- Maintain the schedule for the company as well as keeping it as efficient as possible for the movers
- Prepared the contracts for the following day
- Did follow-ups for customers who needed more time to determine if they wanted to continue with our company
- Scheduled out-of-state moves
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Updated customer information in databases regularly to ensure the accuracy of records.
Customer Service Representative
UPS Customer Center
College Station, TX
01.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Made sure all customers got their proper mail and packages
- Scanned and sent over important emails to customers
- Copied and faxed over important documents
- Safely packed and shipped customer's belongings
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Science - Communications
Blinn College
Brenham, TX05-2026
High School Diploma -
Klein High School
Klein, TX05-2021
Skills
- Mail Distribution
- Cash Handling
- Administrative Support
- Inventory Control
- Customer Service
- Appointment Confirmation
- File Organization
- Mail Handling
- Scheduling Appointments
- Scheduling
Childcare
- I was a nanny for 3 families and continue as an on-call babysitter for previous and new clients. My duties include caring for the children's safety, cooking, and also making sure the kids got to their extracurricular activities and appointments. With the kids I did at-home crafts, playing outside, and taking them to indoor play places. I also did light housework which included dishes, laundry, and picking up for the children.
Timeline
Front Desk Receptionist
Little Guys Movers
06.2023 - 01.2024
Customer Service Representative
UPS Customer Center
01.2022 - 12.2022
Bachelor of Science - Communications
Blinn College
High School Diploma -
Klein High School
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