Riley Hakes
Maineville,OH
Summary
A proven professional, adept in detailing and DME management, I excel in interior detailing proficiency and fostering strong relationships. At Duffy's Detailing and Sleep Management Institute, I enhanced service quality and efficiency, training teams and leveraging my conscientious nature to achieve high customer satisfaction. My approach consistently delivers beyond expectations, marrying technical skill with interpersonal excellence.
Overview
4
4
years of professional experience
Work History
AUTOMOTIVE DETAILER TECHNICIAN
Duffy's Detailing
Lebanon, OH
02.2021 - Current
- Performed minor touch-up painting repairs on bumpers, fenders and other parts of automobiles using spray guns or brush techniques
- Provided excellent customer service by answering questions about services offered at detail shop
- Performed detailed inspections of vehicles to identify any damage, dents, scratches or other issues prior to detailing
- Inspected auto bodies for rust spots or corrosion damage prior to repair work
- Removed existing decals from cars without damaging the underlying paint job
- Assisted in training new employees in proper use of auto detailing equipment and chemicals
- Utilized a variety of cleaning products and tools such as polishes, waxes and brushes to clean the interior and exterior surfaces of vehicles
- Applied protective coatings such as sealants and waxes to cars' exteriors for protection against dirt and water
- Followed safety procedures while operating power washers with high pressure jets of water for deep cleaning purposes
- Conducted pre-detail quality checks to ensure that all areas are properly cleaned before final delivery
- Worked closely with team members to provide high quality results within specified time frame
- Cleaned upholstery, carpets, windows and trim utilizing vacuum cleaners, steam cleaners and other specialized equipment
- Performed interior detailing tasks such as shampooing carpets, vacuuming seats and cleaning windows
- Washed vehicle exterior using cleaning solution, cloths, and brushes
- Demonstrated skill in cleaning and detailing vehicles using a variety of tools and products, including polishes, waxes, detergents, vacuums, and steam cleaners
- Proficiently operated power-washing equipment to clean engine compartments, wheels and undercarriages
DME ASSOCIATE /Facility Operations Manager
Sleep Management Institute
Cincinnati, OH
02.2024 - 01.2025
- Evaluated patient's insurance coverage requirements prior to providing services or selling products.
- Assisted customers in selecting appropriate durable medical equipment that best fit their needs.
- Advised clients on proper usage, safety protocols and care instructions for DME items.
- Repaired medical equipment, replacing, or correcting broken parts, shorts, voltage, clearances and tolerances.
- Processed orders for new or replacement DME items in a timely manner.
- Conducted comparative equipment evaluations and recommended enhancements or new equipment.
- Compiled reports related to sales activity, inventory levels, customer satisfaction surveys and other relevant information.
- Examined facility's structural environment and equipment to protect patients and staff from electrical or mechanical hazards.
- Trained patients on how to properly operate medical equipment.
- Reported data for maintenance, installations, and inventory assessments.
- Scheduled appointments for fittings, adjustments or repair services for DME items.
- Conducted product demonstrations and provided technical support to customers regarding the use of DME products.
- Ensured compliance with applicable laws and regulations governing the sale of durable medical equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Kins High School
Kings Mills, OH05-2018
Skills
- Goal-Driven
- Conscientious
- Detail-Oriented
- Workplace Safety
- New Employee Training
- Equipment
- Interior Cleaning
- Interior detailing proficiency
- Telephone etiquette
- Detailing equipment
- Relationship building
References
Available upon request
Timeline
DME ASSOCIATE /Facility Operations Manager
Sleep Management Institute
02.2024 - 01.2025
AUTOMOTIVE DETAILER TECHNICIAN
Duffy's Detailing
02.2021 - Current
High School Diploma -
Kins High School
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