Summary
Overview
Work History
Education
Skills
Timeline
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Riley Harkins

Goodland,Kansas

Summary

I am looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities to meet team goals. I am very detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Communications Officer 1

Sherman County Communications
05.2023 - Current
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Followed established protocols for professional handling of emergency situations.

Front Desk Agent

Comfort Inn & Suites
01.2023 - 05.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and enthusiastically greeted callers.

Frozen, Dairy, and Meat Associate

Walmart
05.2019 - 01.2023
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
09.2021

Skills

  • Works Well Under Pressure
  • Critical Thinking
  • Active Listening
  • Computer Skills
  • Typing Speed
  • Information Gathering
  • Stress Tolerance
  • Computer-aided dispatching
  • Data Entry
  • Customer Service
  • Cash Handling
  • Oral and written communications
  • Punctuality
  • First Aid Training

Timeline

Communications Officer 1

Sherman County Communications
05.2023 - Current

Front Desk Agent

Comfort Inn & Suites
01.2023 - 05.2023

Frozen, Dairy, and Meat Associate

Walmart
05.2019 - 01.2023

High School Diploma -

Penn Foster Career School

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Riley Harkins