Riley Hart Chapman
Las Vegas
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PCT
DaVita
Rutherfordton, NC
06.2022 - 10.2022
- Assisted nursing staff with patient care activities, ensuring adherence to safety protocols.
- Monitored patient vitals and dialysis machine performance to ensure safe treatment delivery.
- Conducted routine maintenance and troubleshooting on dialysis equipment to optimize functionality.
- Implemented infection control protocols, enhancing patient safety during dialysis procedures.
- Documented treatment data accurately in electronic health records for compliance and tracking purposes.
Retail worker
Lowes Home Improvement
Forest City, NC
04.2023 - 08.2023
- Supported managers with organizing the store and showcasing new items in eye-catching displays
- Placed special orders or called other local stores to find the desired items for the customer.
- Greeted customers, identified their needs, and provided assistance with product selection.
fill/pouch operator
Baxter Health Care
North Cove, NC
08.2023 - 08.2024
- Fallowed sanitary procedures to maintain a sterile environment.
- Performed quality inspections to ensure the product was safe for patient use.
- Packaged and sealed renal bags for patient use.
Waitress
The Marion wing factory
Marion, NC
08.2024 - 12.2024
- Setting up tables in between patrons to reduce wait times.
- Discussed dining menu information to aid in decision-making for senior residents.
- Addressed complaints to the kitchen staff and served replacement items.
- Worked in a fast-paced customer service-oriented environment.
Phlebotomist
Bristol Regional Medical Center
Bristol, TN
02.2025 - 07.2025
- Collected blood samples accurately, ensuring adherence to safety and quality protocols.
- Performed venipuncture and capillary draws with precision, minimizing patient discomfort.
- Maintained laboratory equipment and ensured compliance with health regulations.
- Educated patients on procedures, alleviating anxiety and enhancing cooperation during blood collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
PCA
Heavenly Helpers Healthcare
Las Vegas, NV
01.2026 - Current
- Assisted patients with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Collaborated with healthcare team to develop individualized care plans.
- Documented patient progress and care provided in electronic health records.
- Assisted patients with daily living activities, promoting independence and wellbeing.
Stylist Sales Associate
David's Bridal
Las Vegas, NV
01.2026 - Current
- Assisted customers in selecting bridal gowns and accessories, providing personalized styling advice.
- Maintained merchandise presentation standards, ensuring an inviting shopping environment for clients.
- Collaborated with team members to streamline the fitting process, enhancing customer satisfaction and experience.
- Educated clients on fabric care and maintenance, promoting long-term garment quality and value.
Education
High School Diploma -
McDowell Highschool
Marion, NC06-2021
Certified Phlebotomy Technician -
McDowell Technical Community College
Marion, NC12-2024
Skills
- Personal hygiene assistance
- Compassionate care
- HIPAA compliance
- Infection control
- Transfer techniques
- Cultural sensitivity
- Patient documentation
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Computer proficiency
- Easily Trainable
Certification
- BLS
- ASPT
- Certified phlebotomy technician
Timeline
PCA
Heavenly Helpers Healthcare
01.2026 - Current
Stylist Sales Associate
David's Bridal
01.2026 - Current
Phlebotomist
Bristol Regional Medical Center
02.2025 - 07.2025
Waitress
The Marion wing factory
08.2024 - 12.2024
fill/pouch operator
Baxter Health Care
08.2023 - 08.2024
Retail worker
Lowes Home Improvement
04.2023 - 08.2023
PCT
DaVita
06.2022 - 10.2022
High School Diploma -
McDowell Highschool
Certified Phlebotomy Technician -
McDowell Technical Community College