Riley Hensley
Perrysburg,OH
Summary
Results-driven operations and training professional with a strong foundation in psychology and behavioral science, specializing in employee development, performance optimization, and team leadership. Proven ability to apply learning theory, motivation strategies, and effective management practices to improve training outcomes, inventory control, and promotional performance. Adept at problem-solving, process improvement, and fostering collaborative, psychologically safe work environments that drive engagement and results. Recognized for reliability, adaptability, and commitment to continuous improvement, operational excellence, and individual growth.
Overview
6
6
years of professional experience
Work History
Pro Shop Manager
Valleywood Golf Club
03.2020 - Current
- Oversaw daily operations of pro shop, ensuring excellent customer service and product availability.
- Managed inventory levels, optimizing stock turnover and minimizing excess inventory issues.
- Trained and mentored staff on customer engagement techniques and product knowledge.
- Developed promotional strategies to enhance sales of merchandise and services within the pro shop.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Store Team Member
Dunham's Sports
10.2022 - 10.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring optimal visibility and accessibility for customers.
- Operated POS system efficiently, processing transactions accurately and swiftly to minimize wait times.
- Collaborated with team members to restock inventory, ensuring timely availability of products on sales floor.
- Implemented loss prevention strategies by monitoring customer activity and identifying potential theft risks.
Education
Master of Science - General Psychology
Tiffin University
Tiffin, OH12-2025
Bachelor of Science - Psychology
Defiance College
Defiance, OH05-2024
Bachelor of Arts - Business
Defiance College
Defiance, OH05-2024
Skills
- Microsoft office
- Problem-solving abilities
- Effective communication
- Interpersonal skills
- Strategic planning
- Expertise in psychology
- Data analysis skills
- Crisis intervention strategies
Timeline
Store Team Member
Dunham's Sports
10.2022 - 10.2023
Pro Shop Manager
Valleywood Golf Club
03.2020 - Current
Master of Science - General Psychology
Tiffin University
Bachelor of Science - Psychology
Defiance College
Bachelor of Arts - Business
Defiance College