Riley Higgins
Clifton Park,NY
Summary
Psychology graduate with hands-on experience supporting individuals with developmental disabilities and a strong background in individualized care, behavioral observation, communication, problem-solving, and relationship building. Passionate about helping individuals and families access appropriate resources and services and contributing to positive developmental outcomes.
Overview
3
3
years of professional experience
Work History
Patient Care Taker
AIMS Services
Clifton Park, NY
09.2023 - Current
- Provide individualized one-on-one support to a non-verbal autistic young adult, adapting communication and interactions to individual abilities, preferences, and needs.
- Monitored changes in body language, behavior, mood, and engagement to identify frustration sources and implement proactive responses.
- Created structured sensory activities that encouraged participation, communication, independence, and positive engagement.
- Use clear, concise communication and individualized support strategies to promote understanding and successful interactions.
- Build trust through consistency, empathy, respect, and an individualized approach to care.
- Demonstrate patience, flexibility, and sound judgment when responding to changing needs and challenging situations.
- Develop structured and engaging sensory activities designed to encourage participation, communication, independence, and positive engagement.
- Partnered with support team to ensure consistency and continuity of care.
Shift Lead
Ideal Nutrition
Ballston Spa, NY
01.2024 - Current
- Delivered personalized customer service by assessing individual needs and identifying tailored solutions.
- Resolved concerns and challenging situations through critical thinking, active listening, and empathy to ensure customer satisfaction.
- De-escalate difficult interactions while ensuring individuals feel heard, respected, and supported.
- Adapt communication and service approaches to meet diverse needs in a fast-paced environment.
- Provide professional, personalized customer service while assessing individual needs and identifying appropriate solutions.
- Communicate clearly and professionally with customers and coworkers to ensure information is understood and appropriate actions are taken.
- Respond effectively to unexpected problems and changing priorities while maintaining professionalism.
- Assisted with daily operations by performing various tasks to ensure smooth workflow. and help create a positive, welcoming environment.
Education
Bachelor of Arts - Psychology
University of Albany
Albany01-2025
Bachelor of Arts - Psychology
The College of Saint Rose
Albany, NY05-2024
Skills
Customer Engagement
Client support
Behavioral Observation
Family communication
Active listening
Conflict resolution
Critical thinking
Care coordination
Record keeping
Client assessment
Organization & Time Management
Adaptability & Flexibility
Time management
Adaptability
Professional confidentiality
Timeline
Shift Lead
Ideal Nutrition
01.2024 - Current
Patient Care Taker
AIMS Services
09.2023 - Current
Bachelor of Arts - Psychology
University of Albany
Bachelor of Arts - Psychology
The College of Saint Rose