Riley Hillesheim
Rochester,MN
Summary
Dynamic and customer-focused professional with a strong work ethic and health compliance expertise, honed at DoorDash. Proven ability to enhance customer satisfaction through effective engagement and timely deliveries. Skilled in cash processing and team collaboration, consistently ensuring high-quality service in fast-paced environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with efficiently selecting and packing grocery orders to meet customer specifications. Utilizes strong organizational skills to maintain order accuracy and timeliness. Knowledge of inventory management and product quality assessment ensures high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
02.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Server
Olive Garden
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Somerby Golf Club
04.2023 - 08.2023
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Grocery Shopper
HyVee Foods
03.2021 - 02.2023
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Supported fellow Grocery Shoppers by sharing best practices and offering assistance during high-traffic periods or challenging situations.
Education
No Degree - Exercise And Sports Science
University of Wisconsin, La Crosse
La Crosse, WISkills
- Health compliance expertise
- Upholding sanitation protocols
- Hospitality service expertise
- Optimistic mindset
- Accurate cash processing
- Effective team collaboration
- Time management
- Strong work ethic
- Effective customer engagement
- Guest engagement
- Memory retention
Timeline
Server
Olive Garden
05.2024 - 09.2024
Delivery Driver
DoorDash
02.2024 - Current
Server
Somerby Golf Club
04.2023 - 08.2023
Grocery Shopper
HyVee Foods
03.2021 - 02.2023
No Degree - Exercise And Sports Science
University of Wisconsin, La Crosse