Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Riley Hoffman

Denver,CO

Summary

Organized and dependable candidate with a strong background in sales, tech sales, customer service, and health. Currently enrolled in certificate courses in SAP Technology Consulting, Google Cybersecurity, and IBM Data Analysis. Skilled in problem-solving, relationship building, and effective communication. Eager to apply cybersecurity knowledge and contribute to a dynamic team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Revenue Cycle Sales Lead

Revuno
Denver, CO
06.2023 - Current
  • Provided consultation and training support to clients regarding Revuno services.
  • Developed and implemented new procedures to facilitate business growth.
  • Monitored contract requirements, invoices and receivables to keep books in order.
  • Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
  • Participated in revenue cycle processes, working to maximize profitability and increase revenue.
  • Analyzed competitors and market trends to facilitate business growth.
  • Created financial management mechanisms to minimize financial risk to business.
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Listened to customers to understand needs and refer to optimal services.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

Sales Representative Team Leader

Lightning Fit/Tech
Denver, CO
09.2022 - Current
  • Passion for Project Management
  • Software Fitness Program Design
  • Patient education
  • Quantitative and Qualitative Analysis Evaluation of Marketing Campaigns Sales proficiency
  • Training and mentoring
  • Customer Relations
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Led projects and analyzed data to identify opportunities for improvement
  • Exceeded goals through effective task prioritization and great work ethic
  • Participated in team-building activities to enhance working relationships
  • Worked flexible hours across night, weekend and holiday shifts
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Developed team communications and information for meetings
  • Collaborated with team members to achieve target results
  • Gathered, charted and analyzed patient history data and discussed key points with clinicians
  • Educated customers through creative presentations about health and personal benefits of services
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency
  • Worked with youth, collegiate athletes and adults
  • Cultivated community and media relations through social media and other communication channels to support program
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
  • Developed key customer relationships to increase sales.
  • Demonstrated product features to align with customer needs.
  • Performed comprehensive market research to expand sales.
  • Reorganized routes and schedules in territory to maximize efficiency.
  • Created successful strategies to develop and expand customer sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Used CRM database to track referral and appointment data.
  • Top sales representative in the U.S. in February 2023

Business Owner

Body Armor Fitness
Denver, And
01.2021 - 09.2021
  • Assisted patients clients with mean plan development, addressing individualized dietary requirements
  • Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives
  • Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements
  • Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns
  • Spoke with pregnant women about nutritional needs and benefits of breastfeeding
  • Coached individuals on methods for managing chronic diseases with effective dietary plans
  • Maintained excellent attendance record, consistently arriving to work on time
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
  • Designed specific workout systems for individual clients based on performance ability
  • Trained clients during strength training, cardio vascular exercise and stretching
  • Monitored proper execution and form of clients and adjusted positions to improve results and safety
  • Recruited new participants each month with expertise in relationship-building and personal training
  • Explained exercise modifications and contraindicated movements to participants with history of injury
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions
  • Educated customers on preventive care, nutrition, fitness, stress management and ergonomics
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results
  • Increased membership enrollment by using innovative sales and promotional techniques
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency
  • Drove client retention, managing daily classes and individual sessions.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Conferred with customers to understand needs and finalize purchase orders.

Sales/Master Personal Trainer

Lifetime Athletic Club, MasterTrainer
Centennial, Colorado
05.2018 - 09.2018
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals
  • Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans
  • Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements
  • Planned, directed and monitored clinical functions of dietetic staff
  • Led educational presentations for groups on topics of nutrition and wellness
  • Reviewed and interpreted important lab results and explained implications to patients.
  • Improved membership enrollment by utilizing sales and marketing methods.

Fitness Director

24 Hour Fitness
Aurora, Colorado
01.2018 - 06.2018
  • Implemented effective social media strategies facilitate new business and promote patronage in existing customers
  • Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills
  • Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance
  • Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work
  • Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine
  • Provided individual health coaching to help clients optimize personal choices
  • Met or exceeded monthly revenue and training goals
  • Led individual and group wellness seminars and educational programs on topics
  • Demonstrated safe and correct forms for each exercise and piece of equipment
  • Helped clients set and achieve health and wellness goals
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Notified clients about class prices, promotions and available payment options.

Base Master Trainer, Head Nutritionist

Jersey City, New Jersey
03.2015 - 01.2018
  • Managed multiple nutritional educational groups to increase client nutrition knowledge
  • Partnered with interdisciplinary care team to address resident nutrition programs
  • Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients
  • Created and prepared visual aids, manuals, and other materials used in teaching
  • Developed and prepared low-fat, low-cholesterol and chemical-free meals
  • Evaluated training needs to improve training quality
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals
  • Educated clients about long-term health benefits of balanced diets and exercise programs
  • Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
  • Designed specific workout systems for individual clients based on performance ability
  • Trained clients during strength training, cardio vascular exercise and stretching
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning
  • Calculated, revised and verified proper enteral and parenteral feedings to meet nutritional needs
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency
  • Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health
  • Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.

Pharmacy Technician

Walgreen's Pharmacy
Waterloo, IA
05.2012 - 01.2015
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Communicated instructions to patients or caregivers about proper use and storage of drugs
  • Entered and processed patients' prescriptions into internal system
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Prepared bills for insurance companies and submitted required paperwork
  • Counted, measured and compounded medications following standard procedures
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Stocked, labeled and inventoried medication to keep accurate records
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Counted, measured, and compounded medications following standard procedures.

Sales Manager

The Buckle
Cedar Falls, IA
08.2011 - 05.2012
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Increased sales revenues by promoting complementary products and educating customers about store promotions
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Increased sales by driving operational efficiencies and building excellent customer rapport
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Education

Specialist - Strength And Conditioning

Lionel University
06.2022

Associate of Science - Exercise Science

Lionel University
06.2022

Associate of Science - Marketing, Business, Surgical Technology ConcordeCareerCollege

Lionel University
03.2022

Certified Nutrition Specialist -

Skills

  • Problem-solving skills
  • Sales training
  • Exceptional customer service Relationship building
  • Client Service
  • Salesforce Software
  • Sales Quota Management Customer Service
  • Time Management
  • Detail-Oriented
  • Verbal and Written Communication Infection control protocols pre-surgical preparation
  • Biohazardous waste disposal
  • Safe sharps disposal
  • Specimen collection
  • Safety protocols expertise
  • Patient confidentiality
  • Territory Sales
  • Product Management and Pricing
  • Product and Service Knowledge
  • B2B and B2C Sales
  • Inside and Outside Sales
  • Sales Closing
  • Sales Lead
  • B2B sales
  • CRM
  • Account management
  • SAP Technology consulting
  • Advanced Data Analytics

Accomplishments

  • IASTM recovery specialist -Motivational interviewing to drive behavior change -Coaching clients to embrace new food experiences -Yoga: adjust me please -Corrective strategies for the foot and ankle -Translating today's nutrition science for your clients -What's new in the food industry -Posture improvement workshop -Trigger point for movement: hip and shoulder mobility -Food and nutrition news and helping clients improve nutrient intake -Choosing the right carbs for energy, diabetes management, and resistance training -
  • Women, metabolism, and the hormonal highway -Sleep science for fitness professionals -Using a plant-centered diet to control inflammatory responses -The effects of sleep deprivation
  • Advanced Digital Marketing Specialist CertsSchool // Denver,CO

Certification

HIPPA Certified Osha Certified Blood Borne Pathogen Certified Personal Training Certification NAFC // Denver, CO // March 2022 Certified Fitness Trainer International Sports And Science Association Specific Nutrition Certified International Sports And Science Association Personal Trainer Certification Expert Rating Personal Trainer Certification American Sports And Fitness Association Certified Holistic Nutritionist American Fitness Professionals Association Pre And Post Natal Certification American Council On Exercise Diploma in Health And Fitness Shaw Academy Diploma in Fitness And Weight Loss Shaw Academy CEC's IDEA // Denver,CO IDEA Health & Fitness Association certified Salesforce

Business management

Timeline

Revenue Cycle Sales Lead

Revuno
06.2023 - Current

Sales Representative Team Leader

Lightning Fit/Tech
09.2022 - Current

Business Owner

Body Armor Fitness
01.2021 - 09.2021

Sales/Master Personal Trainer

Lifetime Athletic Club, MasterTrainer
05.2018 - 09.2018

Fitness Director

24 Hour Fitness
01.2018 - 06.2018

Base Master Trainer, Head Nutritionist

03.2015 - 01.2018

Pharmacy Technician

Walgreen's Pharmacy
05.2012 - 01.2015

Sales Manager

The Buckle
08.2011 - 05.2012

Specialist - Strength And Conditioning

Lionel University

Associate of Science - Exercise Science

Lionel University

Associate of Science - Marketing, Business, Surgical Technology ConcordeCareerCollege

Lionel University

Certified Nutrition Specialist -

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Riley Hoffman