Riley Hollar
Account Executive
Mount Pleasant,SC
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, executing successful sales campaigns, and managing ticket inventory. Skilled in customer service and problem-solving. Experienced in managing the ticketing side of live entertainment.
Overview
2
2
years of professional experience
Work History
Account Executive
The Charleston RiverDogs
09.2022 - Current
- Served as interim Box Office Manager efficiently managing all ticket inventory and holds throughout baseball season.
- Collaborating with event organizers to ensure successful coordination of ticket sales and venue logistics.
- Reducing wait times at the Box Office by introducing our mobile ticketing system and Text To Purchase.
- Creating and managing client portals to track revenue growth, ticket usage, and buyer information.
- Boosting client satisfaction by developing and maintaining strong relationships through effective communication with over 200 clients.
- Exceeding sales targets consistently resulting in $250,000 in ticket products sold, exceeding expectations by $75,000.
- Leading organization in Group Ticket Sales Revenue, making up 23% of Group Sales alone.
- Obtaining new business through diligent research and targeted outreach efforts.
- Coordinating and executing hospitality events while providing excellent customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Ticketing Intern
The Charleston RiverDogs
03.2022 - 09.2022
- Facilitated transition from physical tickets through implementation of a touchless digital ticketing system.
- Utilized ProVenue ticketing system to sell and distribute an array of ticket products and hospitality spaces across 66 home games.
- Remained top selling intern by selling $20,000 of group ticket packages throughout season.
- Effectively upsold customers through cold calling and timely email correspondence to ticket inquiries.
- Expanded group ticket opportunities through research and outreach to groups in the community.
- Kept organized records of all client activity and deals in CRM database and compiled call lists for future outbound efforts.
- Worked with other departments as needed around the stadium, such as cash handling at Fan Services, fulfilling merchandise orders and inventory stocking needs, video editing, and event set up and break down.
Public Relations Intern
The Charleston RiverDogs
01.2022 - 03.2022
- Maintained relationships with members of the community through attending public outreach events.
- Administered and distributed donations on behalf of the organization to non-profits in the community.
- Formulated promotional nights to cater to local groups and organizations.
- Coordinated logistics for press conferences, resulting in well-organized events and positive media attention.
- Assisted in organization of promotional events, boosting brand recognition and engagement.
Education
Bachelor of Science in Sport and Entertainment Management -
University of South Carolina
Columbia, SC12.2021
Skills
- Customer Service
- Account Management
- Staff Management
- Lead Generation
- Customer Relationship Management (CRM)
- Sales Strategy Implementation
- Microsoft Word, Excel, and Powerpoint
Timeline
Account Executive
The Charleston RiverDogs
09.2022 - Current
Ticketing Intern
The Charleston RiverDogs
03.2022 - 09.2022
Public Relations Intern
The Charleston RiverDogs
01.2022 - 03.2022
Bachelor of Science in Sport and Entertainment Management -
University of South Carolina
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