Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Hollenbeck

Brockport NY,New York

Summary

Reliable professional adept at managing multiple tasks while maintaining a positive outlook. Proven ability to train team members and conduct thorough evaluations, ensuring high standards of performance. Willingness to embrace additional responsibilities to support team goals. Focused on continuous improvement and skill enhancement.

Overview

4
4
years of professional experience

Work History

Multi-Store Manager

Wingstop
Rochester, NY
07.2024 - Current
  • Maintained extensive product knowledge to guide staff in customer assistance.
  • Achieved consistent sales growth through proactive team leadership and targeted marketing initiatives.
  • Increased store performance by executing effective sales strategies and staff training programs.
  • Implemented loss prevention measures to reduce shrinkage and boost profitability.
  • Resolved escalated customer concerns promptly to ensure positive experiences.
  • Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations.
  • Ensured compliance with labor laws, health regulations, and safety guidelines across all locations.
  • Monitored service quality to enhance customer satisfaction through necessary improvements.

Infantryman

United States Marine Corps
Jacksonville, NC
10.2021 - 10.2024
  • Facilitated smooth execution of orders during high-stress situations through effective communication with all levels.
  • Developed soldier skills by guiding marksmanship, physical fitness, and tactical maneuvers.
  • Enforced strict discipline within ranks to uphold military standards and regulations.
  • Executed roles as fire team member during situational training exercises and infantry drills.
  • Conducted perimeter patrols and monitored access points to ensure security for military installations.
  • Maintained secure communication systems for efficient information relay between command teams.
  • Participated in humanitarian missions, delivering essential supplies to affected populations.

General Manager

KBP Foods
Brockport, NY
01.2024 - 07.2024
  • Developed and executed strategies that increased sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated relationships with clients, vendors, and partners to ensure long-term loyalty.
  • Implemented cost-saving measures to reduce overhead without sacrificing quality.
  • Addressed customer complaints promptly, converting dissatisfaction into loyalty.
  • Fostered a positive work environment, enhancing employee satisfaction among diverse teams.

Education

High School Diploma -

Albion High School
Albion, Ny
03-2021

Skills

  • Store operations
  • Recruitment and hiring
  • Brand awareness
  • Employee scheduling
  • Teamwork
  • Customer service
  • Problem-solving
  • Problem-solving abilities
  • Attention to detail
  • Reliability
  • Risk analysis
  • Incident management
  • Emergency response

Timeline

Multi-Store Manager

Wingstop
07.2024 - Current

General Manager

KBP Foods
01.2024 - 07.2024

Infantryman

United States Marine Corps
10.2021 - 10.2024

High School Diploma -

Albion High School
Riley Hollenbeck
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