Reliable professional adept at managing multiple tasks while maintaining a positive outlook. Proven ability to train team members and conduct thorough evaluations, ensuring high standards of performance. Willingness to embrace additional responsibilities to support team goals. Focused on continuous improvement and skill enhancement.
Overview
4
4
years of professional experience
Work History
Multi-Store Manager
Wingstop
Rochester, NY
07.2024 - Current
Maintained extensive product knowledge to guide staff in customer assistance.
Achieved consistent sales growth through proactive team leadership and targeted marketing initiatives.
Increased store performance by executing effective sales strategies and staff training programs.
Implemented loss prevention measures to reduce shrinkage and boost profitability.
Resolved escalated customer concerns promptly to ensure positive experiences.
Managed budgets, financial reporting, and forecasting for multiple stores, ensuring cost-effective operations.
Ensured compliance with labor laws, health regulations, and safety guidelines across all locations.
Monitored service quality to enhance customer satisfaction through necessary improvements.
Infantryman
United States Marine Corps
Jacksonville, NC
10.2021 - 10.2024
Facilitated smooth execution of orders during high-stress situations through effective communication with all levels.
Developed soldier skills by guiding marksmanship, physical fitness, and tactical maneuvers.
Enforced strict discipline within ranks to uphold military standards and regulations.
Executed roles as fire team member during situational training exercises and infantry drills.
Conducted perimeter patrols and monitored access points to ensure security for military installations.
Maintained secure communication systems for efficient information relay between command teams.
Participated in humanitarian missions, delivering essential supplies to affected populations.
General Manager
KBP Foods
Brockport, NY
01.2024 - 07.2024
Developed and executed strategies that increased sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cultivated relationships with clients, vendors, and partners to ensure long-term loyalty.
Implemented cost-saving measures to reduce overhead without sacrificing quality.
Addressed customer complaints promptly, converting dissatisfaction into loyalty.
Fostered a positive work environment, enhancing employee satisfaction among diverse teams.
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