Riley Huff
Freeport,ME
Summary
Customer Service Representative recognized for efficient task execution and operational excellence. Expertise in communication, problem-solving, and time management enhances customer service effectiveness. Strong listening and empathy skills foster positive customer relationships and address needs promptly.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Roadie
Portland, ME
04.2022 - Current
- Delivered retail orders for Home Depot, and Tractor Supply along with medication orders for CVS
Customer Service Representative
EI Printing
Portland, ME
11.2023 - 12.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers
Front Desk Associate
Casco Bay Inn
Freeport, ME
07.2021 - 08.2022
- Answered phones calls, checked in new residents and filed daily paperwork
- Worked along side the front office manager to coordinate services with the community center and local agencies
Education
Associate's degree - Liberal Studies
Central Maine Community College
Auburn, ME05-2015
Skills
- Customer service
- Data entry
- Team collaboration
- Effective communication
- Attention to detail
- Time management
References
References available upon request.
Timeline
Customer Service Representative
EI Printing
11.2023 - 12.2024
Delivery Driver
Roadie
04.2022 - Current
Front Desk Associate
Casco Bay Inn
07.2021 - 08.2022
Associate's degree - Liberal Studies
Central Maine Community College
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