Riley Huse
Anacortes,WA
Summary
Hardworking and enthusiastic Service Consultant skilled in keeping operations running smoothly while strengthening customers relations and maintaining high quality Service. Efficient and accurate professional with two years of financial industry experience
Overview
2
2
years of professional experience
Work History
Service Consultant
Whatcom Educational Credit Union
04.2023 - Current
- Discussed options with clients and determined appropriate plans.
- Applied advanced use and knowledge of DNA on daily basis.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Coursework Toward Business Management -
Skagit Valley College
Mount Vernon, WASkills
- Conflict resolution strategies
- Customer relationship management
- Interpersonal communication
- Client relationship development
- Cash management
- Schedule coordination
- Developing lasting client connections
- Active listening
- Detail minded
Timeline
Service Consultant
Whatcom Educational Credit Union
04.2023 - Current
Coursework Toward Business Management -
Skagit Valley College
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