Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Riley Itzla

Florida,NY

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

Walgreens
05.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

Sales Associate

Werners
08.2019 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Bachelor of Science - Healthcare Administration

Mount Saint Mary College
Newburgh, NY
12.2025

High School Diploma -

S.S. Seward Institute
Florida, NY
06.2021

High School Diploma -

Boces
06.2021

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Insurance Billing
  • Pharmacology knowledge
  • Medicare and Medicaid process
  • Healthcare regulations
  • Advanced math skills
  • Data Entry

Additional Information

I completed 3 years of the Mount Saint Mary College nursing program prior to changing my major to Healthcare Administration. I accrued knowledge in many things related to the field such as human anatomy as well as medications and giving IVs. I have some hands on experience through clinicals.

Timeline

Pharmacy Technician

Walgreens
05.2022 - Current

Sales Associate

Werners
08.2019 - 05.2022

Bachelor of Science - Healthcare Administration

Mount Saint Mary College

High School Diploma -

S.S. Seward Institute

High School Diploma -

Boces

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Riley Itzla