Riley Jackson
Elizabethtown,KY
Summary
Results-oriented professional with a strong background in client services and order fulfillment. Excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Vendor Success Specialist
Venminder, Inc
12.2022 - Current
- Communicate with clients and vendors pertaining to service orders via phone and email
- Preps Financial assessments for review
- Monitor queues daily to ensure prompt attention is given to assigned service orders
- Adhere to established deadlines, quality and productivity set fourth for the department
- Ensure appropriate documents have been obtained to fulfill service orders
- Interpret incoming documentation and take appropriate action based on client services
- Prepare service orders for our team of experts - data entry
- QA completed service orders for accuracy
- Record and monitor completed service metrics and data
- Escalate relationship concerns to Management Team in a timely fashion.
Vendor Relationship Manager
Venminder, Inc
08.2021 - 12.2022
- Builds and maintains vendor relationships
- Primary point of contact to maintain the vendor side of a relationship from the collection of documents, contract processing, assessment/service order fulfillment
- Prepare service orders
- Record and monitor completed service metrics and data
- Monitor queues daily to ensure prompt attention is given to assigned service orders
- Use email and telephone communication to reach out to vendors
- Accurately upload documents into platform with clean visual appearance.
Backroom Coordinator
TJ Maxx Elizabethtown, KY
03.2019 - 08.2021
- Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
- Takes an active role in training and mentoring associates on established merchandising and processing principles utilizing appropriate company resources and tools
- Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
- Communicates with the manager on duty to ensure efficient flow of goods to sales floor
- Ensures associates execute tasks and daily activities in accordance with store plan, reprioritizes as needed
- Monitors and measures productivity of team and coaches as necessary
- Partners with management on associate training needs to increase effectiveness
- Create a positive internal and external customer experience.
Beauty Advisor
Sephora Elizabethtown, KY
09.2018 - 06.2019
- Assist clients in finding products to meet their beauty or skincare needs
- Maintain knowledge on all products
- Answer client questions and find the best option for them
- Place online orders
- Schedule appointments
- Participating in operations: Stock and inventory products
- Asking questions to satisfy all needs of clients and fellow advisors
- Handle money and assist customers in credit applications.
Education
Associate's in Business Administration -
Elizabethtown Community And Technical College
05-2019
Graduate -
Central Hardin High School
01.2017
Skills
- Microsoft Word, PowerPoint and Excel Certified
- Experience with Zendesk
- Excellent problem solver
- Customer Service
- Computer skills
- Ability to multitask
- Web and tech savvy, require little to no training
- Self motivated
- Strong work ethic
- Time management skills
- Leadership skills
- Risk Management
Certification
- Mircosoft and Excel Certified
Timeline
Sr. Vendor Success Specialist
Venminder, Inc
12.2022 - Current
Vendor Relationship Manager
Venminder, Inc
08.2021 - 12.2022
Backroom Coordinator
TJ Maxx Elizabethtown, KY
03.2019 - 08.2021
Beauty Advisor
Sephora Elizabethtown, KY
09.2018 - 06.2019
Associate's in Business Administration -
Elizabethtown Community And Technical College
Graduate -
Central Hardin High School
- Mircosoft and Excel Certified
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