Riley Jensen
Jacksonville,FL
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Services Specialist
Crunch Fitness
11.2023 - Current
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Intelligence Analyst
Air Force
04.2021 - 06.2023
- Conducted intelligence analysis to identify patterns and trends in collected data, leading to the successful identification of threats
- Managed multiple projects simultaneously while adhering to strict deadlines and project requirements
- Suggested actionable solutions with data-driven security analyses
- Prepared comprehensive written reports, presentations, maps and charts, based on research, collection, and analysis of intelligence data
- Prepared briefings for senior leadership on current threat environment and identified areas of concern
- Responded quickly to meet customer needs and resolve problems
Department Head
Winn-Dixie Grocery
04.2020 - 12.2020
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Led and directed team members on effective methods, operations and procedures
- Maintained knowledge of product ranges and services to improve customer experience
Skills
- Superior Interpersonal Skills
- Quality Standards
- Data Evaluation
- Complex Problem-Solving
- Social Perceptiveness
- Team Player
- Emergency Preparedness
- Complaint handling
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- EMT - Certified Emergency Medical Technician
Timeline
Member Services Specialist
Crunch Fitness
11.2023 - Current
Intelligence Analyst
Air Force
04.2021 - 06.2023
Department Head
Winn-Dixie Grocery
04.2020 - 12.2020
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