Summary
Overview
Work History
Education
Skills
Timeline
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Riley Jessen

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Barista

Coffee Corner
05.2024 - 07.2024
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
  • Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks.

Server/Cocktail Server

Pioneer Saloon
05.2024 - 07.2024
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing multiple tables
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
  • Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
  • Managed inventory levels of supplies such as napkins, utensils, condiments etc
  • Ensuring availability during peak hours
  • Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
  • Collaborated with team members to create a positive work environment focused on delivering excellent customer service.

Hostess/Server

Barrio 75
07.2021 - 03.2024
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Cleaned tables and chairs and bussed dishes to allow for quick setups to prepare dining area for next customers
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Addressed complaints to manager, and served replacement items
  • Displayed enthusiasm and knowledge about the restaurant's menu and products as well as promoting desserts, appetizers, and specialty drinks to optimize sales
  • Trained new employees on restaurant procedures
  • Completed cleaning duties before and after shifts by sweeping floors, vacuuming carpet, tidying up server stations, and restocking supplies
  • Greeted guests and escorted them to assigned dining areas and presented menus or gathered information to seat groups or place them on the waitlist.

Assistant Gardener

Branching out Nursery
05.2021 - 08.2021
  • Made sure none of the plants were dying or in too much direct sun, if they were I made sure to get them water and move them to a new location
  • Assisted in small tasks such as cleaning the bathroom and getting carts for customers
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Assisted head gardener in maintaining and caring for a diverse range of plants, trees, and shrubs
  • Maintained cleanliness and organization of garden beds by removing weeds, debris, and fallen leaves
  • Performed regular watering, pruning, and fertilizing to ensure optimal plant health and growth.

Education

Bachelor of Science - Business

University of North Carolina At Wilmington
Wilmington, NC
05.2027

High School Diploma -

Wood River High School
Hailey, ID
06.2023

Skills

  • Dining room maintenance
  • Food Preparation
  • Cash Handling
  • Opening and closing duties
  • POS System Operation
  • Hospitality service expertise
  • Opening and closing coordination
  • Team Leadership
  • Active listener
  • Solid problem solver
  • New employee trainer

Timeline

Barista

Coffee Corner
05.2024 - 07.2024

Server/Cocktail Server

Pioneer Saloon
05.2024 - 07.2024

Hostess/Server

Barrio 75
07.2021 - 03.2024

Assistant Gardener

Branching out Nursery
05.2021 - 08.2021

Bachelor of Science - Business

University of North Carolina At Wilmington

High School Diploma -

Wood River High School

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Riley Jessen