Riley Johns

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Responsible for all services provided to customers at my facility.

• Relaying information about recreation and library services to customers.

• Greeted and welcomed customers with a warm, friendly and positive attitude.

• Setting up accounts and selling memberships to customers.

• Registering customers for events, programs, and services hosted by our facility

• Booking rentals or events within the facility in an organized manor

Supervised events and organized daily schedule for after School and Summer programs.

• Directly communicated with parents daily about happenings or events.

• Appropriately responded to complaints and conflicts from parents.

• Collaborated with staff to improve efficiency of overall function of the program.

• Effectively managed an average of about 40 children.

Supervised several children throughout the day.

• Created games and activities on the spot to entertain children.

• Prepared to communicate with parents or potential customers about the function of the program

• Filed detailed reports when necessary.