Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Riley Karlowicz

Cameron,NC

Summary

Proven to excel in high-volume dining environments, I leveraged hospitality expertise and steps-of-service skills at Dugan's Pub to enhance guest satisfaction. My adeptness in guest engagement and clear communication with kitchen staff significantly improved service delivery, earning commendations from patrons and contributing to a seamless dining experience. Dependable and reliable, I am ready to learn and grow with your company.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Dugan's Pub
06.2024 - 09.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained thorough knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions to sufficiently answer questions.
  • Strategically timed check-ins with customers to take orders, perform appropriate steps of service, and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Executed order efficiency and accuracy by utilizing clear communication practices with kitchen staff to deliver meals in a correct and timely manner, earning numerous recommendations from satisfied patrons.
  • Collaborated with kitchen staff to prepare and present a range of cold-side dishes, including salads, desserts, and side dishes, ensuring high standards of food quality and presentation.
  • Provided support to colleagues during high-volume periods by assisting with various tasks, ensuring efficient workflow to maintain an exceptional level of guest satisfaction.

Hostess/Serving Assistant

Pinehurst Country Club
06.2023 - 05.2024
  • Performed part-time duties as a food runner and as-needed banquet server.
  • Coordinated with back-of-house staff to manage cover counts per hour, ensuring smooth kitchen operations and maintaining a steady flow of guests without overwhelming the line.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest expectations and resolve issues.
  • Communicated clearly with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
  • Demonstrated adaptability and flexibility by providing support to servers, bussers, and food runners during peak periods.
  • Conversed with members and guests in a warm, friendly manner, creating an engaging atmosphere upon arrival and enhancing their overall experience.

Hostess/Serving Assistant

Southern Prime Steakhouse
02.2023 - 06.2023
  • Escorted guests to their designated tables while offering alternative seating options in the bar and patio areas, ensuring a pleasant dining experience
  • Presented an upscale first impression of the establishment's high-quality service standards by welcoming guests with an elevated approach.
  • Ensured the restaurant's cleanliness by delivering and refilling beverages, resetting place settings, replacing tablecloths, and promptly clearing plates and glasses after meals to maintain a pleasurable dining experience.
  • Handled guest inquiries, both in person and over the phone, by providing accurate information about the establishment, menu, and dining experience, including taking reservations and offering estimated wait times during peak hours.
  • Addressed guest complaints promptly and professionally, taking appropriate actions to resolve issues and ensure a positive experience.

Catering Kitchen Prep Cook

Spoon Lickers Catering Company
03.2022 - 01.2023
  • Operated an industrial dishwasher and hand-washed pans, sheets, tools, and cooking utensils to ensure all kitchen items were thoroughly cleaned and sanitized.
  • Maintained consistently high food quality standards by verifying accurate portion sizes and checking the quality of catering delivery contents before dispatch.
  • Accurately prepped and prepared food according to company recipes and portion control guidelines and followed superior directives to ensure timely and efficient meal production.
  • Upheld a clean and organized kitchen workspace, adhering to company standards, procedures, and strict sanitation regulations to ensure a safe and efficient environment.

Education

High School Diploma -

Union Pines High School
Cameron, NC
06.2024

Skills

  • Steps-of-Service
  • High-Volume Dining
  • Hospitality and Accommodation Expertise
  • Kitchen Sanitization Protocols
  • Banquet Coordination
  • Guest Engagement and Communication

Certification

  • Food Safety Manager - National Registry of Food Safety Professionals 2023

Timeline

Server

Dugan's Pub
06.2024 - 09.2024

Hostess/Serving Assistant

Pinehurst Country Club
06.2023 - 05.2024

Hostess/Serving Assistant

Southern Prime Steakhouse
02.2023 - 06.2023

Catering Kitchen Prep Cook

Spoon Lickers Catering Company
03.2022 - 01.2023

High School Diploma -

Union Pines High School

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Riley Karlowicz