Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Riley Karlstrand

Denver,CO

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

9
9
years of professional experience

Work History

Key Account Manager

Medical Systems of Denver
Denver, CO
03.2022 - Current
  • Company Overview: Reusable Medical Waste Solutions.
  • Manage key healthcare accounts, ensuring strong client relationships, and satisfaction.
  • Develop and implement strategic plans tailored to customer needs.
  • Conduct regular client meetings to address goals, challenges, and product alignment.
  • Collaborate with cross-functional teams to optimize solutions and achieve sales targets.
  • Provide data-driven insights and reporting for decision-making.
  • Conduct hospital waste audits to assess current performance and present findings to key stakeholders.
  • Develop and implement customized educational materials.
  • Educate staff to align practices with local, state, and federal regulations.
  • Address client questions and resolve complaints related to products, services, and accounts.

Health System Account Manager

Elsevier
Denver, CO
07.2020 - 03.2022
  • Company Overview: A global information analytics business that helps institutions and professionals progress science, advance healthcare, and improve performance.
  • Manage and increase sales with existing customers, consisting of hospitals, healthcare systems, IDNs, and home health care accounts.
  • Manage and expand a ~$5,000,000 book of business.
  • Grow current product usage, and integrate current products into the customer's daily workflow.
  • Call on key stakeholders to measure and improve client satisfaction of our products.
  • Provide an analysis of usage and metrics, identify issues, and escalate appropriately.
  • Collaborate with Sales Executives assigned to the account to grow revenue.
  • Implemented customer feedback mechanisms to gather insights and improve service delivery.

Business Development Manager

Daniels Health
New Jersey
03.2017 - 04.2019
  • Company Overview: Reusable Medical Waste Solutions
  • Finished last fiscal year at 330% to goal
  • Led multiple successful integrated bids for RFPs in NJ region.
  • Analyzed data and trends for healthcare facilities and systems in the region to determine the most sustainable, efficient, and logistically sound waste stream solutions.

Customer Excellence Specialist

Daniels Health
New Jersey
12.2015 - 03.2017
  • Account Management role with hospitals in NJ, and PA.
  • Spend time in top accounts to gather customer feedback, ensure goals are met, provide supporting metrics and proper training, and ensure the contract is upheld.
  • Generate revenue growth opportunities by having the pulse of the customer, and being a liaison for an efficient communication structure.
  • Perform ongoing audits to improve safety, sustainability, efficiency, compliance, and education goals.
  • Report those findings to the internal team, hospital leadership, and key stakeholders.
  • Organized client meetings to provide project updates.

Education

B.S. - Political Science

University of Wisconsin, La Crosse
La Crosse, WI
03-2014

Skills

  • Account Management
  • Clinical education
  • Needs analysis
  • Upselling
  • Salesforce
  • Excel
  • Presenting
  • Customer relationships
  • Lead generation
  • Outside sales

Languages

English, Native

Timeline

Key Account Manager

Medical Systems of Denver
03.2022 - Current

Health System Account Manager

Elsevier
07.2020 - 03.2022

Business Development Manager

Daniels Health
03.2017 - 04.2019

Customer Excellence Specialist

Daniels Health
12.2015 - 03.2017

B.S. - Political Science

University of Wisconsin, La Crosse

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Riley Karlstrand