Riley Keeney
GLASTONBURY
Summary
Dedicated professional with strong customer service and time management skills. Experienced in enhancing client satisfaction through effective communication and efficient multitasking during high-demand periods.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hockey Referee
USA Hockey
Hartford, CT
10.2021 - Current
- Enforced game rules and regulations to ensure fair play and sportsmanship.
- Communicated effectively with players, coaches, and spectators to clarify game decisions.
- Evaluated player performance and conducted assessments to maintain safety standards during games.
- Mediated disputes between players and coaches, maintaining composure under pressure in high-stakes situations.
- Collaborated with fellow referees to establish consistent officiating standards across multiple games.
- Attended training sessions on rule changes and officiating techniques to enhance game management skills.
- Developed conflict resolution strategies that improved player-coach interactions during matches.
- Collaborated with fellow officials to ensure consistent rule interpretation throughout games.
- Assisted in the development of new referees by sharing knowledge and providing guidance during training sessions.
Customer Service Bagger
Highland Park Market
Glastonbury, CT
05.2025 - 07.2025
- Demonstrated strong multitasking abilities while juggling various responsibilities during busy periods without compromising quality of work or customer service standards.
- Enhanced customer satisfaction by efficiently bagging groceries and assisting with loading items into vehicles.
- Elevated overall store appearance through diligent cleaning efforts, including collecting shopping carts from parking lots and disposing of trash properly.
- Maximized efficiency by accurately sorting and organizing customer purchases, grouping items by size, weight, and fragility to prevent damage during transport.
- Worked together with cashiers to guarantee customer satisfaction.
Education
Criminal Justice & Protective Services
Vinal Technical Highschool
Middletown, CT06-2027
Skills
- Team collaboration
- Client relations
- Respectfulness
- Quick decision making
- Teamwork
- Problem-solving
- Attention to detail
- Time management
Certification
- Certified BLS / Healthcare Provider, American Heart Association - Issued In 2025
- Certified Stop The Bleed, American College Of Surgeons - Issued In 2023
- Certified In FEMA 700, 200, 100, 800, Federal Emergency Management Association - Issued In 2023, 2024, and 2025
Timeline
Customer Service Bagger
Highland Park Market
05.2025 - 07.2025
Hockey Referee
USA Hockey
10.2021 - Current
Criminal Justice & Protective Services
Vinal Technical Highschool