Riley Kemmerer
Bennington,NE
Summary
Dynamic Shift Lead and Hostess with a proven track record in enhancing customer satisfaction and workplace safety at Goodly Cookies. Skilled in conflict resolution and employee training, I excel in creating a welcoming environment and streamlining operations. My focus on guest service and team motivation has consistently improved service delivery and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Goodly Cookies
02.2024 - 10.2024
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Hostess
Bravo Cucina Italiana
11.2022 - 03.2024
- Answered phone calls to take orders, give information and document reservations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Railcar Modern American Kitchen
10.2022 - 11.2022
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Science - Pre-Nursing
University of Nebraska At Omaha
Omaha, NE05-2026
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Shift Lead
Goodly Cookies
02.2024 - 10.2024
Hostess
Bravo Cucina Italiana
11.2022 - 03.2024
Hostess
Railcar Modern American Kitchen
10.2022 - 11.2022
Associate of Science - Pre-Nursing
University of Nebraska At Omaha
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