Riley Kerin
Boise,ID
Summary
Professional with experience in guest services, prepared for customer-facing role. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and maintaining positive atmosphere. Reliable and adaptable to changing needs.
Overview
5
5
years of professional experience
Work History
Front Of House Team Member
Eurest Dining Services
11.2024 - Current
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Customer Service Representative
Untied Commercial Insurance
06.2023 - 09.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Subway Sandwich Artist
Subway
03.2020 - 11.2022
- Greeted guests, promoted specials, built sandwiches to customers satisfaction.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Education
Bachelor of Science - Public Health
Boise State University
Boise, ID05-2024
High School Diploma -
Medical Lake High School
Medical Lake, WA06-2021
Skills
- Telephone skills
- Appointment scheduling
- Customer/Client relations
- Team Collaboration
- Allergy awareness
- Microsoft Office
- Medical Terminology
- Time management abilities
- Organizational skills
- Courteous and Professional
- Documentation
- Typing 65 WPM
- self motivation
Timeline
Front Of House Team Member
Eurest Dining Services
11.2024 - Current
Customer Service Representative
Untied Commercial Insurance
06.2023 - 09.2024
Subway Sandwich Artist
Subway
03.2020 - 11.2022
Bachelor of Science - Public Health
Boise State University
High School Diploma -
Medical Lake High School
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