Riley Kim

• Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
• Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
• Ensured smooth bar operations by promptly cleaning glassware and utensils.
• Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
• Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
• Greeted customers and provided friendly, knowledgeable service.
• Learned how to make a wide variety of mixed drinks.
• Checked ID cards and verified bar guests were of legal age.
• Strong/ photographic memory that benefits learning drinks and food menus.
• Teamwork with other bartenders and those in the kitchen to deliver exquisite service.

• Providing customers with menus and answering any initial questions they may have.
• Assists others with side work including, but not limited to cleaning, stocking, etc
• Help fellow team members and other departments whenever necessary to maintain positive work relationships
• Communicative with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns were promptly addressed

Banquets

• Setting a buffet area for the service and making sure all food is out in the correct area
• Removing all dirty dishes off the table once guests are finished eating
• Flipping rooms fast to prepare the room for the next event.

Server

• removed, washed, and polished empty glasses, took plates to the kitchen, and discarded trash.
• Cleaned up spills and brought replacement items to tables.
• Used POS system to ring up customers and open and close tabs.
• Collected and processed payments via cash and credit card.
• Built excellent relationships with guests to achieve repeat business.
• Completed side work, such as stocking, rolling silverware, polishing glasses, cleaning menus, and replenishing condiments.
• Educated customers on drink/food options, making personalized recommendations based on preferences or dietary restrictions.
• Responded to guest inquiries and requests promptly and courteously.
• Adjusted service based on customer requests and kitchen readiness.
• Refilled beverage glasses, cleared and reset tables, and stocked service areas.
• Served meals to customers according to established guidelines.
• Arranged food, utensils, and condiments on trays to serve meals with necessary items.

Shift Lead

• Supervised serving staff to drive a high level of hospitality and food excellence.
• Created positive guest experience by listening to guest needs and recommending options to meet requests.
• Maintained thorough knowledge of the menu to describe dining options.
• Directed and assisted in general dining room cleaning and sanitation.
• Cleared dishes from tables during and after meal service to maintain a clean dining area.
• Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Worked with management to coordinate special functions and events.
• Managed opening and closing duties to facilitate restaurant operations.
• operations, both front-of-house and back-of-house.
• Responded quickly to customer concerns and escalated major issues to management.
• Interacted with wait staff, front-of-house team management, and culinary team, fulfilled special customer requests, and met the restaurant's exacting food and service standards.
• Provided mentorship and guidance to new team members.
• Collected payments and provided accurate change.
• Helped with purchases and signed customers up for rewards program.
• Operated cash register or POS system to receive payment by cash, check, and credit card.
• Improved team efficiency by implementing new scheduling and task management strategies.