Riley Kontra
Conshohocken,United States
Summary
Hardworking Bartender with experience working in a high volume atmosphere. Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in a demanding environment. Strong History of exceptional service and a great background of maintaining relationships to those who come to visit the establishment.
I have worked within the area of Montgomery county, between the Taphouse and Guppys and look to maintain shifts in the evening nights during the week, and have open availability for weekends.
Overview
10
10
years of professional experience
Work History
Bartender
Guppys Good Times
11.2023 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Account Executive
The Judge Group
04.2023 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Bartender
Taohouse 23
09.2023 - 11.2024
- Served high customer volumes during special events, nights, and weekends.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Sales Consultant
Jaguar Land Rover West Chester
06.2020 - 04.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Two consecutive years selling an average of Seven Million dollars worth of product
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Night Stocker
Costco Wholesale Corp
04.2020 - 06.2020
- Unloaded arriving product stock and moved to store display areas.
- Seasonal Employee during COVID-19
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Senior Bartender
Taphouse23
06.2014 - 05.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Consulted with managers to organize special events and promotions.
- Closed out cash register and prepared cashier report at close of business.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Improved and applied social media marketing strategies to increase patronage.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05.2020
Skills
- Consultative Selling Techniques- Achieved Proficient and Master level of Sales Training
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Customer service expertise
- Service-oriented mindset
Timeline
Bartender
Guppys Good Times
11.2023 - Current
Bartender
Taohouse 23
09.2023 - 11.2024
Account Executive
The Judge Group
04.2023 - Current
Sales Consultant
Jaguar Land Rover West Chester
06.2020 - 04.2023
Night Stocker
Costco Wholesale Corp
04.2020 - 06.2020
Senior Bartender
Taphouse23
06.2014 - 05.2020
Bachelor of Arts - Criminal Justice
Temple University
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