Riley Konz
Lexington,SC
Summary
I am a high school graduate looking for jobs with potential to grow within as well as learning and educational opportunities.
I love all things, animals and the culinary arts. I am also a freelance artist.
Overview
1
1
year of professional experience
Work History
Head Hostess
Hokkaido Ramen House
11.2022 - 08.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Took information about guests' party size, led to seating and offered menus.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
- Completed daily side work and opening and closing duties without fail.
Bakery Associate
Lowes Foods
07.2022 - 11.2022
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Assisted in creating unique and visually appealing displays for special occasions and seasonal promotions.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with team members to ensure consistent product quality and adherence to company standards.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
- Increased sales by recommending complementary items and promoting current specials to customers.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Reduced waste by accurately measuring ingredients and implementing proper portion control during preparation stages.
- Utilized creativity in designing custom cake orders that exceeded customer expectations while adhering to their specific requests.
- Trained new employees on bakery procedures, ensuring they quickly became productive contributors to the team.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Participated in monthly team meetings to discuss strategies for improving bakery operations and providing input on potential opportunities for growth.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Inspected goods to establish accurate pricing and labeling.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Used utensils and equipment to portion, wrap and display bakery items.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Konz Academy
Lexington, SC06.2021
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Guest Relations
- Dining area maintenance
- Safe Food Handling
- Table Bussing
- Greeting and seating
- Restaurant software proficiency
- Dining room management
- Reservation Management
- Menu Memorization
- High-volume dining
- Order Taking
- Active Listening and Communication
- Team Player
- Warm and Friendly
- Customer Service
Timeline
Head Hostess
Hokkaido Ramen House
11.2022 - 08.2023
Bakery Associate
Lowes Foods
07.2022 - 11.2022
High School Diploma -
Konz Academy
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