Riley Krick
Three Rivers,MI
Summary
I have a strong customer service based background. I am currently looking for a position where I can use my background and grow in a career.
Overview
10
10
years of professional experience
Work History
Processer
Gt Independence
Remote
11.2022 - Current
- entered client information into our systems
- made outbound calls
- various compliance reports
- authorizations
- train new co-workers
- peer reviews
- provided customer service via emails/calls
- DocuSign
Customer Service Representative
Michigan Institute of Urology P.C.
Troy, MI
07.2021 - 07.2022
- scheduled patient appointments
- routed calls to the correct line
- provided test results
- processed medication refills
- inbound calls
- emails
- documented patient charts
- set up new patient accounts
Customer Service Representative
Dialog Direct
Troy, MI
06.2020 - 07.2021
- processed claims and set up repair appointments
- processed payments
- handled customer escalations
- emails
- inbound/outbound calls
- Adapted quickly to changing store policies and procedures, ensuring compliance at all times.
Certified Nursing Assistant
Care N Assist
Three Rivers, MI
01.2019 - 10.2019
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop and implement patient care plans.
- Provided emotional support to patients and families during challenging situations.
- Documented patient progress accurately in electronic health records systems.
Customer Service Representative
Walmart
Sturgis, MI
09.2016 - 09.2018
- Kept aisles clean and organized
- greeted customers and provided any assistance needed
- cash register skills
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Michigan Online
Three Rivers, MI05-2019
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Critical thinking
- Employee training
- Microsoft Excel
Timeline
Processer
Gt Independence
11.2022 - Current
Customer Service Representative
Michigan Institute of Urology P.C.
07.2021 - 07.2022
Customer Service Representative
Dialog Direct
06.2020 - 07.2021
Certified Nursing Assistant
Care N Assist
01.2019 - 10.2019
Customer Service Representative
Walmart
09.2016 - 09.2018
High School Diploma -
Michigan Online