RILEY KRUEGER
Summary
Customer service professional with 5 years of municipal experience, including 4 years as an Animal Services Officer. Skilled in conflict resolution, radio communication, and maintaining electronic records using Microsoft Excel, Word, and Outlook. Proficient in answering phone inquiries, providing excellent customer service, and multitasking in high-stress environments. Demonstrates a strong ability to work both independently and as part of a team, consistently achieving efficient and reliable results.
Overview
7
7
years of professional experience
Work History
Animal Services Officer
City Of Sherman
01.2021 - Current
- Fostered and maintained professional relationships with multiple rescue organizations, successfully networking and transferring animals out of the shelter.
- Managed front-facing duties, including operating the front desk, answering phone inquiries, responding to field calls, providing adoption counseling, and organizing offsite adoption events.
- Ensured the cleanliness and organization of the shelter, including the front desk area, kitchen, locker rooms, laundry facilities, animal kennels, and Animal Services vehicles.
- Educated the public on various topics, such as wildlife care, TNR (Trap-Neuter-Return), city ordinances, animal behavior, and the benefits of spaying/neutering.
- Trained and mentored new employees on shelter procedures and best practices.
- Assisted in managing inventory levels, ensuring necessary items were stocked and reordered as needed.
- Performed data entry skills utilizing programs such as RMS and CAD
Merchandise Handler
Cracker Barrel
11.2017 - 09.2021
- Prepared products for sales floor by adding tags and restocking
- Helped customers complete purchases, including processing payments and bagging items
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates
- Removed outdated and overripe items from stock to eliminate health risks
- Reviewed current planograms and end cap placements to properly merchandise items
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
- Updated signage to reflect current prices and help promote target merchandise
- Completed large floor moves with accuracy and within time budget
- Received and processed trucks
Kennel Tech
Sherman Animal Services
11.2019 - 09.2020
- Company Overview: Forming a partnership with the community while simultaneously finding homes for the animals
- Working scheduled offsite adoption events
- Completing daily tasks and cleaning
- Medicating sick and/or new animals
- Executing daily administrative duties for intakes of animals and adoption outcomes
- Forming a partnership with the community while simultaneously finding homes for the animals
Education
Business Associates - Business
Grayson College
Denison, TX05-2021
High School Diploma -
Bells ISD
Bells, TX05-2017
Skills
- Communication skills
- Public interaction
- Field operations
- Emergency and non-emergency response
- Court appearances
- De-escalation techniques
- Multitasking Abilities
- Problem-solving
- Data Entry
- Active listening
- Microsoft Excel, Outlook, and Word
Certificate of Merit
Received a Certificate of Merit for assisting and handling a distemper outbreak at the Sherman Animal Shelter.
Awards
Received a Police commendation award for assisting in an medical emergency regarding an English bulldog who couldn't breath properly and was being transported across country.
Timeline
Animal Services Officer
City Of Sherman
01.2021 - Current
Kennel Tech
Sherman Animal Services
11.2019 - 09.2020
Merchandise Handler
Cracker Barrel
11.2017 - 09.2021
Business Associates - Business
Grayson College
High School Diploma -
Bells ISD
Similar Profiles
Michael KrivenskyMichael Krivensky
Water Quality Specialist at City Of ShermanWater Quality Specialist at City Of Sherman
Tanner CarterTanner Carter
Lifeguard at The City of ShermanLifeguard at The City of Sherman
Amber OttenAmber Otten
Emergency Dispatcher/ Communications Specialist at City of Richardson, Sherman & City of Richardson, Sherman & Garland Police Dept DeptEmergency Dispatcher/ Communications Specialist at City of Richardson, Sherman & City of Richardson, Sherman & Garland Police Dept Dept