Riley Kuhns
Summary
Dedicated Notary with more than 1 year of experience. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Sykes Sitel
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of 50 calls, emails and chats per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Gap
08.2021 - Current
- Took time away from professional career to further career and seek education
- Support CA
TTEC Support
Insurance
10.2019 - 08.2021
- Improved customer satisfaction by 85% with each call, receiving high scores each month by consistently seeking to improve the calls and drive corporate success
- Work individually and as an active team member in a department of 100 employees, helping to achieve department goals
- Showcase an ability to meet continuous deadlines and coordination between all persons involved by upholding excellent organizational skills
- Demonstrate flexibility by working well in a dynamic, fast-changing environment while maintaining a passion for assisting clients and coworkers
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
Independent Consultant
Thirty-One Gifts
09.2014 - 07.2020
- Built customer confidence by actively listening to 110 daily clients concerns and providing appropriate feedback when warranted
- Provided continuous alertness, concentration, and attention to detail through remaining balanced, handling the needs of multiple customers simultaneously
- Completed tasks independently with little or no guidance, taking ownership and accountability for all actions completed on the job
- Consulted with supervisors and coworkers to resolve discrepancies and organize/prioritize workflow to enhance customer experience
- Directed and coordinated marketing activities and policies to promote products and services.
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
Transcriptionist
Self Employed Services
05.2019 - 10.2019
- Evaluated transcriptions evaluating for grammar mistakes and spelling errors for several different companies to ensure completeness and accuracy of information
- Reviewed completed reports for proper formatting, grammar and sentence structure.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
- Used headsets and transcribing software to take dictation of medical documents.
- Transcribed dictated files and video recordings.
Technical Support Representative
Support.com Inc
03.2019 - 05.2019
- Effectively performed all tasks using 1-10 company techniques and handled minor problems without supervision that arose unexpectedly
- Exemplified expert written and verbal communication skills and strong decision-making abilities in reaching calendar goals and meeting evolving needs
- Administered a considerable client-facing attitude by performing and producing tasks with excellence at every stage of the process
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
School Bus Driver
Natrona County School District
01.2016 - 03.2019
- Regularly maintained compliance with the company's safety & quality procedures and corporate regulations, as applicable
- Worked professionally with 150 employees by assisting other carriers in completing their routes when
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Wyoming driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Obeyed federal, Wyoming and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Created and enforced bus rules and kept expectations posted.
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
- Drafted and submitted reports detailing trips, fuel, mileage and hours.
Education
Certified Public Notary, National Notary Association (Notary Expiration -
2022 - undefined
Certified QuickBooks, QuickBooks, Obtained certification - Bookkeeping
Google, QuickBooks
10.2021
Certification in Legal Secretary - undefined
Penn Foster Career School
2019
High School Diploma - Natrona Continuing Education
2017
Skills
- Used problem-solving skills to work independently, or with a team focused on deadlines that met
- Operational efficiencies and product specifications
- Core Competencies
- Call Documentation
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Supervision, Interpersonal Communication, Written and Verbal Communication, Data Entry, Upselling,
- Customer Service, Detail-Oriented, Microsoft Office Suite, Typing, Compliance, Organization
- Customer Data Confidentiality
- Interpretation and Translation Services
- Customer Account Management
- Responding to Difficult Customers
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Sykes Sitel
10.2022 - Current
Customer Service Representative
Gap
08.2021 - Current
TTEC Support
Insurance
10.2019 - 08.2021
Transcriptionist
Self Employed Services
05.2019 - 10.2019
Technical Support Representative
Support.com Inc
03.2019 - 05.2019
School Bus Driver
Natrona County School District
01.2016 - 03.2019
Independent Consultant
Thirty-One Gifts
09.2014 - 07.2020
Certified Public Notary, National Notary Association (Notary Expiration -
2022 - undefined
Certified QuickBooks, QuickBooks, Obtained certification - Bookkeeping
Google, QuickBooks
Certification in Legal Secretary - undefined
Penn Foster Career School
High School Diploma - Natrona Continuing Education
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