Riley Lambert

• Listened attentively to client feedback to create stronger relations and shape business.
• Sold new products and services and developed new accounts to maximize revenue potential.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Devised strategies to perform at required goal level and achieve monthly quota.

Served 4-6 Bays per shift and brought drinks and food to the bays.

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Checked identification for minimum age for sale of alcoholic beverages.
• Cultivated warm relationships with regular customers.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inspected dishes and utensils for cleanliness.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Helped explain how to play a variety of games at Topgolf depending on the experience of customer
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

• Kept server areas clean and stocked during service hours to increase efficiency while working tables.
• Prepared beverages and filled food orders for customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
• Chopped vegetables, butchered meats and whisked sauces to prep food for service.
• Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
• Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
• Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
• Collaborated with advanced skilled and experienced cooks to prepare high-quality meals.
• Adhered to proper procedure in loading and transporting food to prevent spillage and meal delivery delay.
• Performed various sanitation methods to maintain safe, secure and clean kitchen.