Riley L. Crump
Conroe,TX
Summary
I strive to challenge myself with my work environment and education to ensure that I meet and exceed the expectations that I, as well as others, have for myself.
Overview
6
6
years of professional experience
Work History
Bather
Woof Gang Bakery
01.2023 - Current
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Increased efficiency in the bathing process by implementing a streamlined system for organizing and managing supplies.
- Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
- Communicated effectively with team members, fostering a collaborative atmosphere that prioritized the well-being of each pet served.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Kept cages, kennels, and grooming areas neat and clean.
- Washed, dryer, anil trimming, and brushed animals to maintain good grooming standards.
Part-time Associate, Cashier and Solderer
James Avery
01.2022 - Current
- From James Avery a seasonal part-timer to a regular part-timer, my job was to help customers to provide intel on how to improve their items and repair items when needed and to make sure that all James Avery jewelry is properly cleaned and any repairs that are available in-store
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Trained new employees on cashier procedures, improving overall efficiency and productivity of the team.
- Processed returns effectively by following established guidelines while maintaining a high level of customer service.
Customer Service Associate
Aqua Super Express
09.2022 - 10.2023
- During my time at Aqua Super Express, my job was to help the customer with their memberships such as adding vehicles and creating accounts
- My job was also to maintain the lot for cleanliness and make sure we have the items that are provided as well as loading vehicles into the tunnel
Assistant Coach and Head Coach
Timberlane Tigersharks Swim Team
06.2021 - 09.2023
- In the summer of 2020 I was given the job as the Assistant Coach and then became Head Coach to push other swimmers to improve their skills and strokes
- I was able to help new swimmers with how to swim, to gain more confidence, and be a strong swimmer
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
Sales Associate and Cashier
Boot Barn
01.2020 - 12.2022
- Understanding how to work in retail and with customers has helped me have more patience with others
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lifeguard
Southwest Pool Management
06.2018 - 09.2020
- During the summer of 2018, 2019, and 2020 I was a lifeguard and my job was to watch over the pool to ensure everyone was safe and secure while swimming
- I was also responsible for keeping the pool deck and restrooms clean and sanitized
Education
Associate Degree - Business
Lonestar College-Montgomery
01.2022
High School Diploma - Veterinary Practicum 2
Carl Wunsche Sr. H.S.
01.2020
High School Diploma - Veterinary Practicum 1
Carl Wunsche Sr. H.S.
01.2019
High School Diploma - Veterinary Medicine Application
Carl Wunsche Sr. H.S.
01.2018
High School Diploma - Large and Small Animals
Carl Wunsche Sr. H.S.
01.2017
Skills
- Communication
- Respectful
- Customer Service
- Honest
- Leadership
- Patience and empathy
- Gentle handling
- Cleanliness and sanitation
- Stress reduction techniques
- Animal behavior
- Nail trimming
- Teeth brushing
- Ear cleaning
- Brushing techniques
- Anal gland expression
- Coat conditioning
- Towel drying
- De-shedding treatments
- Grooming tools maintenance
- Shampoo application
- Rinse techniques
- Safe restraint methods
- Teamwork
- Animal handling
- Customer service
- Time management
- Human and animal safety
- Relationship building
Certificationsandawards
- CPR Certification, Redcross, 2018, 2021, 2022, 2023
- Canine and Feline, Redcross, 2018, 2021, 2022, 2023
- OSHA Certification, 2019
Activities
- Volunteer, Hirsch Elementary, 2008, 2019
- Volunteer, Timberlane Pool, 2010, 2019
- Volunteer, Houston Rodeo and Livestock, 2016, 2020
Languages
English
Native or Bilingual
Timeline
Bather
Woof Gang Bakery
01.2023 - Current
Customer Service Associate
Aqua Super Express
09.2022 - 10.2023
Part-time Associate, Cashier and Solderer
James Avery
01.2022 - Current
Assistant Coach and Head Coach
Timberlane Tigersharks Swim Team
06.2021 - 09.2023
Sales Associate and Cashier
Boot Barn
01.2020 - 12.2022
Lifeguard
Southwest Pool Management
06.2018 - 09.2020
High School Diploma - Veterinary Practicum 2
Carl Wunsche Sr. H.S.
High School Diploma - Veterinary Practicum 1
Carl Wunsche Sr. H.S.
High School Diploma - Veterinary Medicine Application
Carl Wunsche Sr. H.S.
High School Diploma - Large and Small Animals
Carl Wunsche Sr. H.S.
Associate Degree - Business
Lonestar College-Montgomery
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