Riley LeClair
Concord,NH
Summary
Background in Landscaping, Communications, Large vehicle operation, and Customer Service. Strong technical proficiency with work history in Quality Control and Group work. In-depth knowledge of Fishing, coupled with Camping and Vehicle Maintenance abilities. Proven history of Customer Satisfaction and Problem Solving. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Punctual Delivery Driver with experience in distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Familiar with operating large vehicles in both commerical and residential areas. Dependable Pest Control Technician skilled in integrated pest management and infestation prevention. Excellent history of contributing to team goals and personal and professional development. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Self-motivated Ranch Hand with success in caring for an agricultural property. Competent in using problem-solving techniques while working with animals and maintaining the grounds. Quick-thinking in reporting property damage or serious concerns promptly to the supervisor before resolving the issue. Talented in prioritizing safety when operating heavy machinery and hand tools. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Pest Control Technician
Pure Solutions Upper Valley
Lyme, NH
02.2024 - Current
- Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Operated specialized equipment such as fumigation chambers or steamers safely per manufacturer instructions.
- Completed detailed reports after each job detailing the work completed along with any recommendations made.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Applied pesticides and other control strategies to manage pests.
Ranch Hand
RDD Ranches INC
Denio, NV
03.2023 - 01.2024
- Assisted in the daily care of livestock, including feeding and watering animals.
- Maintained fences and gates to ensure safety of animals.
- Operated tractors and farm equipment for various tasks.
- Monitored pastures for health of vegetation and water sources.
- Provided medical treatments to sick or injured animals.
- Harvested hay for use in winter months.
- Conducted regular inspections of buildings, vehicles, and grounds for needed repairs or maintenance.
- Transported feed, supplies, and livestock between locations as needed.
- Assisted with branding activities during calving season.
- Identified problems and took corrective action when necessary.
- Repaired broken fencing or other structures on the property.
- Managed inventory of tools, supplies, feed., ensuring appropriate levels are maintained.
- Cleaned out tanks used for storing water or fuel on the property.
- Developed strategies to reduce predation by predators such as coyotes or bears.
- Worked with owner to determine ranch needs.
- Operated ranch equipment for animal care and transport or field irrigation.
- Monitored livestock health and informed ranch manager of issues.
- Maintained equipment with preventive maintenance and repairs.
- Cared for livestock and monitored health and living spaces.
- Monitored grounds and reported damage or issues to supervisor before making repairs.
Delivery Driver
Fed Ex Ground
Rexburg, ID
08.2022 - 03.2023
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Notified customers of delays to decrease calls to support.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Transported and safely delivered items to prevent damage or loss.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Navigated routes with relevant map programs and GPS systems.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Drove delivery truck or van to transport orders.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
- Performed deliveries throughout greater Jackson Hole area.
- Requested signatures or followed touch-free delivery procedures.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Floor Associate
Cal Ranch
Rexburg, ID
06.2021 - 10.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Met merchandise processing standards and maintained organized and accessible work area.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built trusting relationships with customers by making personal connections.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Sales Associate
ZAGG
Rexburg, ID
10.2021 - 08.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Answered incoming telephone calls to provide store, products and services information.
- Met merchandise processing standards and maintained organized and accessible work area.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Suggested products and services to match customers' stated needs and preferences.
- Listened to customers to understand needs and refer to optimal services.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Landscaping Crew Member
Belknap Landscape Company
Belmont, NH
11.2020 - 12.2020
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Swapped out plant containers and flowerbeds each spring, summer and fall.
- Operated landscaping equipment to maintain grounds and remove trees.
- Arranged shrubs and flowers to create landscape effects.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Hung lights, wreaths and garlands to prepare for winter holidays.
- Pruned trees and bushes to improve visibility and shapes.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
Missionary
Church Of Jesus Christ Of Latter Day Saints
Sandy, UT
10.2018 - 10.2020
- Evangelized faith to people by providing individual counseling and leading groups in teaching, song and prayer.
- Proselytized faith by giving talks, door-to-door canvassing and planning retreats.
- Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
- Boosted membership of area church by encouraging new followers to join worship services.
- Coordinated with group of 250 other missionaries for spreading the faith and teaching new skills.
- Met individuals to deliver Bibles, spread word of Christ and lead prayers.
- Met and built relationships with local leaders to boost integration in community and goal achievement.
Crew Member
5 Guys Burgers And Fries
Concord, NH
02.2016 - 10.2018
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Drove team success by completing assigned task quickly and accurately.
- Upheld high standards of productivity and quality in all areas of operations.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packed all fast food products in approved containers, cups and bags.
- Organized and restocked food and supplies to support operations and team productivity.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Prepared multiple food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Portioned and packaged take-out foods for customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered calls to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Concord High School
Concord, NH06.2018
Some College (No Degree) - Fisheries, Range, and Wildlife Management
Brigham Young University - Idaho
Rexburg, IDSkills
- Using hand tools
- Work site cleaning and organization
- Shoveling snow from walkways
- Mulching gardens
- Maintaining equipment
- Landscape equipment knowledge
- Landscape maintenance
- Weeding and edging
- Relationship building
- Workplace Efficiency
- Inventory restocking
- Line Efficiency
- Team Contributions
- Machine Operations
- Safety
- Company standards
- Menu item familiarity
- Schedule management
- Cooking procedures
- Reliable and trustworthy
- Active listening
- Decision-making
- Training & Development
- Training proficiency
- Group facilitation
- Evangelism experience
- Meeting leadership
- Individual counseling skills
- Customer service and support
- Congregation enrichment
- Social and religious assistance
- Prayer groups
- Coordination
- Supervision
- Work ethic
- People skills
- Flexible
- First Aid/CPR
- Cargo handling
- Defensive driver training
- Excellent sense of direction
- Route management
- Lifts up to 150 pounds
- HAZMAT endorsement
- Pallet jack and hand truck operation
- Local routes understanding
- Experienced manual transmission driver
- Dependable and reliable
- Valid Class B Commercial Driver's License
- Local Delivery
- Responsible driver
- Comfortable with overnight runs
Timeline
Pest Control Technician
Pure Solutions Upper Valley
02.2024 - Current
Ranch Hand
RDD Ranches INC
03.2023 - 01.2024
Delivery Driver
Fed Ex Ground
08.2022 - 03.2023
Sales Associate
ZAGG
10.2021 - 08.2022
Floor Associate
Cal Ranch
06.2021 - 10.2022
Landscaping Crew Member
Belknap Landscape Company
11.2020 - 12.2020
Missionary
Church Of Jesus Christ Of Latter Day Saints
10.2018 - 10.2020
Crew Member
5 Guys Burgers And Fries
02.2016 - 10.2018
High School Diploma -
Concord High School
Some College (No Degree) - Fisheries, Range, and Wildlife Management
Brigham Young University - Idaho
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