Riley Luke
Portland,OR
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Licensed Esthetician certified in both California and Oregon. Experience includes skin care facials, peels, acne treatments, hydrafacials, and microdermabrasion. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Event Security Supervisor
Allied Universal Security Services
08.2023 - Current
- Facilitated smooth event operations with proactive crowd control measures and conflict resolution skills.
- Ensured timely response to emergencies with effective communication and coordination between team members.
- Improved client satisfaction by providing professional and efficient security services for various types of events.
- Coordinated closely with local authorities during large-scale events to ensure public safety while minimizing disruptions to traffic or other community activities.
- Safeguarded valuable assets during events by establishing secure perimeters around key areas such as stages or VIP sections.
- Managed incident reporting, documentation, and follow-up actions to maintain a high level of accountability within the team.
- Demonstrated commitment to quality service delivery through consistent adherence to industry best practices in all aspects of our work.
Managing Esthetician
Tashi Chodon
08.2022 - 08.2023
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Stayed up-to-date with industry advancements by attending conferences, workshops, and continuing education courses regularly.
- Improved overall client experience through consistent delivery of high-quality treatments coupled with excellent communication and rapport-building skills.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
Medical Spa Receptionist/Attendant
Aileen Cady
08.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Collaborated with team members to improve overall service quality and guest experience.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
Aesthetician
California Beauty College
Modesto, CA05.2019
Skills
- Administrative Support
- Bookkeeping
- Project Coordination
- Reliability and punctuality
- Patience and understanding
- Telephone skills
- Organization skills
- Data Entry
- Skilled in conflict resolution
- Public Safety
- Incident Reporting
Timeline
Event Security Supervisor
Allied Universal Security Services
08.2023 - Current
Managing Esthetician
Tashi Chodon
08.2022 - 08.2023
Medical Spa Receptionist/Attendant
Aileen Cady
08.2022 - 08.2023
Aesthetician
California Beauty College
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