RILEY LUTTON
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Associate Team Leader
Home Depot
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted regular performance evaluations of team members, identifying areas of improvement and facilitating professional development.
- Provided regular feedback to management regarding opportunities for process improvements based on direct customer experiences.
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
New Service Representative
Nexiya
12.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
Retail Co-Manager
Windsor Fashions
03.2023 - 09.2023
- Managed staff schedules to maximize productivity while minimizing costs
- Trained new employees on company policies and procedures as well as job duties
- Organized promotional campaigns such as discounts or special offers
- Implemented visual merchandising standards to promote products effectively
- Oversaw implementation of loss prevention measures throughout the store
- Performed regular audits of store operations to identify areas for improvement
- Monitored cash handling processes to ensure accuracy of transactions
- Recruited, interviewed, hired and trained qualified personnel
- Successfully developed and implemented strategies to increase store sales, profitability, and customer satisfaction.
Assistant Retail Store Manager
Old Navy
09.2021 - 03.2023
- Created and maintained positive employee relations by building, leading, and developing quality retail team
- Created schedules to ensure adequate staffing levels during peak business hours
- Identified opportunities for process improvements to enhance efficiency
- Managed daily store operations, including opening and closing procedures, inventory control, and merchandising standards
- Analyzed reports and developed plans of action based on results
- Assessed employee performance regularly and provided feedback for improvement
- Trained new employees in product knowledge, cash register operations, and customer service skills
- Demonstrated ability to lead a team of retail associates and maximize store performance
- Resolved customer complaints in an efficient and professional manner
- Monitored stock levels to ensure shelves were adequately stocked
- Analyzed sales data to identify trends in customer buying habits.
Education
High School Diploma -
University City High School
San Diego, California05.2020
Skills
- SAP
- Client Account Management
- Microsoft Outlook
- Time Management
- Excel Spreadsheets
- Google Docs
- Team Bonding
- Critical Thinking
- Training and coaching
- Team Management
- Customer Relationship Building
References
References available upon request
Timeline
Customer Service Associate Team Leader
Home Depot
04.2024 - Current
New Service Representative
Nexiya
12.2023 - 04.2024
Retail Co-Manager
Windsor Fashions
03.2023 - 09.2023
Assistant Retail Store Manager
Old Navy
09.2021 - 03.2023
High School Diploma -
University City High School
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