RILEY LUTTON
Home Depot
San Diego,CA
3
years of professional experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Customer Service Associate Team Leader
2 Years 6 Months- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Conducted regular performance evaluations of team members, identifying areas of improvement and facilitating professional development.
- Provided regular feedback to management regarding opportunities for process improvements based on direct customer experiences.
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
- Assisted customers with navigating online platforms, demonstrating patience and technical expertise when needed.
- Managed escalated customer situations effectively, maintaining professionalism while working towards resolutions.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
New Service Representative
4 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
Retail Co-Manager
6 Months- Managed staff schedules to maximize productivity while minimizing costs
- Trained new employees on company policies and procedures as well as job duties
- Organized promotional campaigns such as discounts or special offers
- Implemented visual merchandising standards to promote products effectively
- Oversaw implementation of loss prevention measures throughout the store
- Performed regular audits of store operations to identify areas for improvement
- Monitored cash handling processes to ensure accuracy of transactions
- Recruited, interviewed, hired and trained qualified personnel
- Successfully developed and implemented strategies to increase store sales, profitability, and customer satisfaction.
Assistant Retail Store Manager
1 Year 6 Months- Created and maintained positive employee relations by building, leading, and developing quality retail team
- Created schedules to ensure adequate staffing levels during peak business hours
- Identified opportunities for process improvements to enhance efficiency
- Managed daily store operations, including opening and closing procedures, inventory control, and merchandising standards
- Analyzed reports and developed plans of action based on results
- Assessed employee performance regularly and provided feedback for improvement
- Trained new employees in product knowledge, cash register operations, and customer service skills
- Demonstrated ability to lead a team of retail associates and maximize store performance
- Resolved customer complaints in an efficient and professional manner
- Monitored stock levels to ensure shelves were adequately stocked
- Analyzed sales data to identify trends in customer buying habits.
Education
High School Diploma
Skills
SAP
Client Account Management
Microsoft Outlook
Time Management
Excel Spreadsheets
Google Docs
Team Bonding
Critical Thinking
Training and coaching
Team Management
Customer Relationship Building
References
References available upon request
Timeline
Customer Service Associate Team Leader
Home Depot
04.2024 - CurrentRead More
New Service Representative
Nexiya
12.2023 - 04.2024Read More
Retail Co-Manager
Windsor Fashions
03.2023 - 09.2023Read More
Assistant Retail Store Manager
Old Navy
09.2021 - 03.2023Read More
University City High School
High School Diploma
Read More