Microsoft 365
Hi, I’m
Riley MacMaster
Tucson,AZ
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Summary
Enthusiastic and detail-oriented professional with a solid foundation in sales quotations and customer service in a remote environment. Experienced in leading teams through arduous infrastructure and software transitions with continued support. Proficient with various software SAAS systems like Salesforce, Teams, Atlassian (JIRA), AWS, Adobe, and more. Skilled with Microsoft Business Central and Customer Experience, as well as Microsoft 365 (Word, Excel, etc.) and Google Suite. Demonstrates strong organizational skills, effective communication, and the ability to assist patrons with diverse needs. Committed to enhancing your company by providing exceptional support and dedication to your teams.
Overview
8
years of professional experience
Work History
Techstreet/Accuris
Sales Quotations Specialist
11.2022 - 08.2024
Job overview
- Championed the adoption of multiple new software tools that streamlined workflows across multiple departments.
- Created entire training process documentation system to help kickstart a team (OneNote) bringing success in the team's goals.
- Collaborated with cross-functional teams to achieve large project goals on time and with attention to detail.
- Improved customer satisfaction by consistently delivering accurate and timely quotations for products and services within 1-2 business days, even when handling higher-than-usual request volumes.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Followed all company policies and procedures to deliver quality work.
Techstreet
Customer Care Specialist
02.2021 - 11.2022
Job overview
- Using exceptional communication to connect with customers, assess needs, and present solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Updated customer accounts and system database with the latest details to support accuracy and efficiency in future interactions.
- Scored highly (90% and above) in Quality Assurance reviews based on attention to detail, conflict resolution, and critical thinking.
- Provided training to new and incoming team members, as well as maintaining process documentation and customer scripts.
- Responded to customer inquiries via phone, email and web-based platforms.
- Exceeded performance goals consistently by demonstrating superior product knowledge when assisting customers.
Huntingdon College
Library Assistant
08.2016 - 05.2020
Job overview
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Education
Huntingdon College, Montgomery, AL
Bachelor of Arts from English Language And Literature
05.2020
Skills
- Strong verbal and written communication
- Computer/Technical Assistance via phone/chat/email
- Skilled in Microsoft 365 (Word, Excel, etc), Google Suite, and various SAAS systems (JIRA, Salesforce, Teams, etc)
- Effective conflict resolution
- Proven leadership and motivational abilities
- Team training
- Process documentation
- Problem-solving abilities
- Data Entry
- Customer service excellence
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Awarded Huntingdon College Libris Award- Granted to the best Library Assistant.
- President A.A. Lipscomb Scholarship Recipient
Software
Google Suite
SalesForce
Teams
Atlassian (JIRA)
Microsoft Business Central and Customer Experience
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time offPaid sick leaveLanguages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Quotations Specialist
Techstreet/Accuris
11.2022 - 08.2024
Customer Care Specialist
Techstreet
02.2021 - 11.2022
Library Assistant
Huntingdon College
08.2016 - 05.2020
Huntingdon College
Bachelor of Arts from English Language And Literature
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