Riley Maginn
Little Rock,AR
Summary
Experienced Sales Representative proficient in handling complex patient issues and promoting positive experiences. Provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving CRM products. Performs work that involves a high degree of independence. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in building and maintaining relationships with customers. Accomplished in managing a team of 18 to provide timely delivery of products and equipment to the customer. Focused on collaborating with managers to promote clear and succinct company communication. Highly motivated leader consistently recognized for excellence in customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cardiac Device Specialist
Arkansas Cardiology Clinic
Little Rock, AR
05.2024 - Current
- Managed patient follow-ups for device performance, ensuring timely communication and resolution of issues.
- Provided technical support during device implantation procedures, enhancing team efficiency and patient outcomes.
- Conducted comprehensive training sessions for medical staff on cardiac device operation and troubleshooting protocols.
- Developed and implemented standardized processes for equipment maintenance, improving reliability and reducing downtime.
- Collaborated with interdisciplinary teams to develop individualized care plans for complex cardiac patients.
- Reduced hospital readmissions through effective remote management of patients with implantable cardiac devices.
- Established rapport with referring clinicians to foster positive relationships and ensure continuity of patient care.
Clinical Specialist
Medtronic
Little Rock, AR
05.2023 - 02.2024
- Provide leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support
- Develop and execute clinical education programs designed to enhance user competencies
- Cultivate close relationships with strategic business partners, including all training centers and opinion leaders
- Provides new employee training on products, technology and materials
- Assist in developing objectives, and programs for marketing and selling the Company’s products
- Provides nursing and/or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians
- Plan, direct, and coordinate educational workshops, and other programs, events, and activities (Maintain contact with customers to evaluate their clinical and educational needs)
- Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
- Education reporting requirements (Must document all clinical support and education)
- Conduct Monthly Business Reviews with RSM & SPM
- Ability to develop and present educational programs and/or workshops
- Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
- Skill in organizing resources and establishing priorities
- Knowledge of adult education and communication principles and practices
- Advanced knowledge and understanding of nursing and/or medical principles, methods, and procedures
- Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
Medical Sales Representative
Lincare
North Little Rock, AR
01.2022 - 05.2023
- Making and maintaining relationships with hospitals, pulmonology clinics, cardiology clinics and family practice clinics for respiratory patients.
- Meet with physicians, nurses, and case workers daily to present medical products and services.
- Managing a territory by analyzing and managing pipeline activity.
- Demonstrate compassion and a true desire to help patients.
- Serving customers by selling respiratory equipment and meeting customer needs.
- Service existing accounts, obtain orders, and establish new accounts by planning and organizing the daily work schedule.
Internship
Defense Counterintelligence and Security Agency (DCSA) - Department of Defense (DoD)
05.2021 - 12.2021
- Kept classified information and defense technologies from falling into the wrong hands.
- Provided critical security education, training, and awareness services and products to those who serve and protect our national security.
- Addressed evolving threats to national security, thus keeping our nation and our warfighters safe.
- Conducted security assessments of cleared industry facilities to ensure they comply with the standards of the National Industrial Security Program.
- Conducted security assessments of Special Operations individuals and Pilots in order to obtain and/or maintain their Top-Secret Clearance/Secret Clearance.
- Provided authorized counterintelligence support to identify, assess, and disrupt foreign intelligence entity threats to the trusted workforce and the cleared national industrial base.
Logistics Supervisor
United States Navy
Pensacola, FL
01.2020 - 12.2021
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Processed orders by due dates to enable on-time delivery to customers.
- Trained, scheduled, and evaluated 13 employees.
- Analyzed and logged purchase orders.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Verified effective and timely implementation of all operational goals by prioritizing tasks.
- Expedited resolutions of shipping errors and packaging mistakes.
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
- Directed logistics operations, including shipping, and receiving of wide range of products daily.
- Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with U.S. Army regulations and DoD directives.
NAVSCOLEOD Team Leader Supervisor
United States Navy
Eglin, FL
03.2018 - 01.2020
- Excelled and performed in demolition skills while using non-electric and electrical procedures.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Handled concerns quickly and escalated major issues to supervisor.
- Performed render safe procedures on multiple variations of ordnance.
- Disposed of and performed reconnaissance on multiple categories of ordnance.
EOD Diver Team Leader Supervisor
United States Navy
Panama City, FL
01.2018 - 03.2018
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Excelled in drownproofing while leading others on endurance events in and out of the water. Maintained composure with little to no oxygen and zero visibility.
- Supervised and ensured the safety and welfare of an 18 person team, maintaining a 100% safety record.
- Ensured work areas were safe and hazard materials were stored according to OSHA and DOD regulation, resulting in 0 workplace accidents.
- Excelled in dive medicine, dive physics and underwater search operations.
- Led and excelled at open-circuit diving.
- Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
Supply Chain Officer
United States Navy
Bangor, WA
01.2016 - 01.2018
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- As the lead Supply Officer over three geographical sites I had final approval on all 119 Purchase Requests processed as part of the Base Communications Survey Upgrade valued at $2,483,247.
- Recognized for management that resulted in continued submarine and pacific fleet communication supporting Radio Site Jim Creek, the Pacific Fleet, and NATO submarine Fleet.
- As the Command Fitness Leader, we enjoyed over 65 PT sessions while keeping all records in compliance supporting the 2018 Navy Cyber Command Inspector General Inspection.
- Commands Sailor of the year 2018 and Sailor of the 1st, 2nd and 3rd quarter of 2018. Sailor of the Quarter 2019.
Logistics Specialist
United States Navy
Meridian, MS
08.2016 - 01.2017
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
Associate of Science - General Studies
Vincennes University
Vincennes, IN05-2018
Skills
- Adaptability
- Interpersonal communication skills
- Customer service
- Problem Resolution
- Patient care coordination
- Medical device regulations
- Medical terminology mastery
- Interdisciplinary collaboration
- Electrophysiology expertise
- Logistics
- Relationship building
- Client acquisition and retention
- Emotional Intelligence
- Team leadership and motivation
Certification
- Top Secret Clearance-SCI eligible
- Basic Leadership Development
- Finance and Logistics
- Information Warfare
- Navy EOD Diver
Timeline
Cardiac Device Specialist
Arkansas Cardiology Clinic
05.2024 - Current
Clinical Specialist
Medtronic
05.2023 - 02.2024
Medical Sales Representative
Lincare
01.2022 - 05.2023
Internship
Defense Counterintelligence and Security Agency (DCSA) - Department of Defense (DoD)
05.2021 - 12.2021
Logistics Supervisor
United States Navy
01.2020 - 12.2021
NAVSCOLEOD Team Leader Supervisor
United States Navy
03.2018 - 01.2020
EOD Diver Team Leader Supervisor
United States Navy
01.2018 - 03.2018
Logistics Specialist
United States Navy
08.2016 - 01.2017
Supply Chain Officer
United States Navy
01.2016 - 01.2018
Associate of Science - General Studies
Vincennes University