Summary
Overview
Work History
Education
Skills
Cover Letter Date
Cover Letter Content
Leadership Positions And Involvement
Cover Letter
Certification
Timeline
Generic

Riley Martin

Cordova,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. Detail-oriented and methodical in tracking changing conditions, collecting biological samples and ambulating patients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CSR, Sales Associate

ATC Fitness
09.2021 - Current
  • Managed 20 + high call volumes maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Kept fitness areas, machines, and spaces clean and orderly for customers.
  • Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
  • Facilitated seamless member check-in processes, utilizing gym management software for accurate record-keeping and efficient service provision.
  • Served as a reliable source of information regarding gym programs, services, and promotions for both existing members and prospective clients.
  • Contributed to increased sales of personal training packages by effectively communicating the benefits of one-on-one instruction.

Pharmacy Technician

Kroger's Pharmacy
02.2023 - 07.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Veterinary Clinic Receptionist

Somerville Animal Hospital
09.2020 - 07.2021
  • Contributed to the growth of the clinic''s clientele through excellent customer service and referrals from satisfied clients.
  • Educated pet owners on preventative care measures, leading to healthier pets and fewer emergency visits.
  • Enhanced clinic efficiency by maintaining organized medical records and updating client information.
  • Provided compassionate care to animals during their stay at the clinic, monitoring their health and administering treatments as needed.
  • Provided excellent customer service at reception, greeting clients warmly and efficiently handling appointment scheduling and billing inquiries.
  • Maintained a safe and comfortable environment for patients in the clinic''s boarding facility, ensuring proper feeding, exercise, and socialization.
  • Ensured a clean and sanitary environment for both patients and staff, performing daily cleaning tasks.
  • Increased client satisfaction by addressing concerns promptly and providing thorough explanations of treatment plans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Answered owner animal health questions and advised on best care practices.
  • Restrained animals for examination and treatment.
  • Followed safety protocols for handling animals.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Streamlined appointment scheduling for improved clinic flow and reduced wait times.
  • Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Processed payments from patients for co-pays and uninsured visits.
  • Managed waiting room activities, ensuring a comfortable experience for all visitors while maintaining privacy standards.

Education

Bachelor of Science - Nursing

University of Memphis
Memphis, TN
05.2026

Some College (No Degree) -

Southwest Tennessee Community College
Memphis

Bachelor of Science - General Studies

Baptist College of Health Sciences
Memphis, TN

High School Diploma -

Fayette Academy
Somerville, TN
05.2021

Skills

  • Data entry proficiency
  • Multitasking ability
  • Personal Hygiene Assistance
  • Safety Protocols/ compliance
  • Specimen Collection
  • Room preparation
  • Compassionate Care
  • Verbal and written communication
  • Conflict Mediation
  • Nursing Assistance
  • Goal-oriented mindset
  • Product Knowledge
  • Computer / software literacy skills including Microsoft office
  • Problem Resolution
  • Administrative Support
  • Account Management
  • Medical Terminology
  • Written and verbal communication
  • Vital signs monitoring/Documentation
  • Infection Control
  • Professional Bedside Manner
  • High level of autonomy
  • Sterilization techniques
  • Medical Laboratory Procedures
  • Time Management
  • Certified in CPR/AED
  • HIPAA Compliance

Cover Letter Date

03/01/24

Cover Letter Content

 My name is Riley Martin, and I am focusing my education on nursing. I am determined, hardworking, respectful, and compassionate. I have wanted to be nurse since I was young, and I am determined to do well in your program. I want to be able to make a positive impact on patients’ lives and learn everything I can to reach my goal in becoming a pediatric nurse. I have had the opportunity to work in healthcare as a Pharmacy Technician. I learned a variety of qualities and skills such as: making a patient feel comfortable with their medication, showing compassion for the patient, and learning what each medication is used for and their risks. I have also had the opportunity to work at a gym. I have been working at the gym for two and a half years now and I have learned a lot about the body. I learned how the muscles work and I have even learned about physical therapy from many members in the gym. In high school, I worked at a veterinary clinic. I learned how to treat patients and their family members, and I worked hard to make sure the patients were comfortable and satisfied. I have learned many skills from my experiences and plan on using them in school and my future career. I have also had opportunities to work as a volunteer in my local community. I was a junior chairman in a volunteer group called Divas for a Cure. In this group, we constantly raised money for our local animal rescue, Fayette County Animal Rescue. We would hold bake sales and other events to raise money for the facility. Not only did I get to raise money, I also got to help clean up the facility and bond with the many dogs that were there at the time. Another group I joined was Love Girls Magazine. Their magazine is based in Memphis, TN, and their vision is to help create a safe space for girls around the country. I was honored to do a column in one of their issues. I was also able to be a part of many other issues in the Magazine for over 6 years. Furthermore, I helped my community by fostering many stray dogs for over 2 years. My family and I took in over 300 to 400 dogs during that time. Our mission was to help as many dogs get into a good rescue or into a loving family instead of having them euthanized because our local Animal Control did not have a big enough facility and could only carry 8 dogs at a time. I have really enjoyed all my hard work and dedication during my volunteer time and would really love to bring that into my career as a nurse. Thank you so much for your time and I am really looking forward to hearing back from you.

Leadership Positions And Involvement

  • Divas for A Cure, Junior Chairman, 10 Years
  • Love Girls Magazine, Model/Member, 6 years
  • Fayette Academy Cheer team, Team Member, 4 years
  • Fayette Academy Football Team, Manager, 1 Year
  • Fayette Academy Pep Club, Member, 4 years
  • Fayette Academy Prom Committee, Member, 1 year
  • National Society of High School Scholars, Member, 2 Years

Cover Letter

Nursing Application Cover Letter

Certification

Licensed

  • Pharmacy Technician

Certification

  • CPR & AED

Timeline

Pharmacy Technician

Kroger's Pharmacy
02.2023 - 07.2023

CSR, Sales Associate

ATC Fitness
09.2021 - Current

Veterinary Clinic Receptionist

Somerville Animal Hospital
09.2020 - 07.2021

Bachelor of Science - Nursing

University of Memphis

Some College (No Degree) -

Southwest Tennessee Community College

Bachelor of Science - General Studies

Baptist College of Health Sciences

High School Diploma -

Fayette Academy
Riley Martin