Riley Mattson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
3rd Grade Elementary Teacher
Scottsdale Christian Academy
06.2024 - Current
- Develop and implement engaging lesson plans aligned with curriculum standards.
- Collaborate with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Establish positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Foster a positive classroom environment promoting student participation and collaboration.
Crew Member
Trader Joe's
05.2023 - 06.2025
- Multifaceted role encompassing restocking, cashier duties, financial transactions, and display design.
- Committed to ensuring customer satisfaction through attention to detail and a strong work ethic.
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Trained new crew members on operational procedures and customer service best practices.
Local & Global Outreach Leader
Grand Canyon University
05.2021 - 05.2024
- Led cross-functional teams to enhance student engagement initiatives.
- Providing assistance and support to mothers and children ensnared in cycles of homelessness, addiction, and poverty.
- Developed and implemented strategic plans for program improvement and growth.
- Mentorship and oversight of a team comprising nine members, while concurrently managing the coordination and deployment of over 50 volunteers.
ARC Ambassador
Grand Canyon University
04.2021 - 05.2023
- Representing the university to potential students, donors, and various guests.
- Conducting guided tours for families, high schools, and interested individuals, providing insights into the university’s offerings.
- Administrative duties and scheduling.
- Delivered engaging presentations on university programs and services at various events.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ05-2020
Skills
- Collaborative learning
- Individualized learning
- Project-based learning
- Customer service
- Critical thinking
- Problem resolution
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
Timeline
3rd Grade Elementary Teacher
Scottsdale Christian Academy
06.2024 - Current
Crew Member
Trader Joe's
05.2023 - 06.2025
Local & Global Outreach Leader
Grand Canyon University
05.2021 - 05.2024
ARC Ambassador
Grand Canyon University
04.2021 - 05.2023
Bachelor of Science - Elementary Education
Grand Canyon University