Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Riley May

Framingham,MA

Summary

Passionate about developing team members to help them reach their professional goals. A firm believer that training and retention are the basis of any successful business. Pursues every opportunity to support team members and proactively address issues.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Shake Shack
10.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Manager

Shake Shack
01.2021 - 10.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Shift Manager

Shake Shack
10.2018 - 01.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Team Member, Trainer, CROSS Trainer

Shake Shack
07.2011 - 10.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Promoted a positive atmosphere within the store, fostering motivation and camaraderie among clients and staff members.
  • Learned all required tasks quickly to maximize performance.

Education

Staples High School
Westport

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee relations
  • Food safety and sanitation
  • Employee scheduling
  • Training and development skill
  • Effective leader
  • Staff hiring
  • Staff training/development
  • Employee motivation

Affiliations

  • Member of HEROIQ+ (LGBTQIA+ Employee Resource Group)
  • Brand Ambassador for Shake Shack

Timeline

Assistant General Manager

Shake Shack
10.2023 - Current

Manager

Shake Shack
01.2021 - 10.2023

Shift Manager

Shake Shack
10.2018 - 01.2021

Team Member, Trainer, CROSS Trainer

Shake Shack
07.2011 - 10.2018

Staples High School

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