Riley May
Framingham,MA
Summary
Passionate about developing team members to help them reach their professional goals. A firm believer that training and retention are the basis of any successful business. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Shake Shack
Assembly Row And Wellesley, MA
10.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Shake Shack
Boston, MA
01.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Shift Manager
Shake Shack
Boston MA
10.2018 - 01.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Team Member, Trainer, CROSS Trainer
Shake Shack
Westport, CT And Boston
07.2011 - 10.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Promoted a positive atmosphere within the store, fostering motivation and camaraderie among clients and staff members.
- Learned all required tasks quickly to maximize performance.
Education
Staples High School
WestportSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Employee scheduling
- Training and development skill
- Effective leader
- Staff hiring
- Staff training/development
- Employee motivation
Affiliations
- Member of HEROIQ+ (LGBTQIA+ Employee Resource Group)
- Brand Ambassador for Shake Shack
Timeline
Assistant General Manager
Shake Shack
10.2023 - Current
Manager
Shake Shack
01.2021 - 10.2023
Shift Manager
Shake Shack
10.2018 - 01.2021
Team Member, Trainer, CROSS Trainer
Shake Shack
07.2011 - 10.2018
Staples High School