Summary
Overview
Work History
Education
Skills
Timeline
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Riley Mayo`

Fillmore,UT

Summary

Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in loves and Speedco polices . Highly knowledgeable in latest information concerning Speedco . Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in Loves and Speedco regulations and procedures. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Service Advisor

Speedco
Fillmore, UT
12.2022 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.

Maintenance Technician

Loves Travel Stop
Salina, UT
11.2020 - 12.2022
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Conducted regular safety checks to ensure compliance with OSHA standards.
  • Installed new pumps, compressors, boilers and other mechanical systems.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
  • Routinely inspected plant equipment for signs of wear or malfunctioning parts.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Followed established safety procedures when operating heavy machinery.
  • Monitored inventory levels of replacement parts and supplies needed for repairs.
  • Trained junior technicians on best practices for machine operation and repair.
  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Scheduled preventive maintenance programs to keep equipment in good working condition.
  • Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
  • Ordered parts, supplies or equipment from catalogs or suppliers.

Trainer

Arbys Resturant Loves Store 581
Salina, UT
11.2018 - 12.2021
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Recommended changes or improvements in existing training processes as needed.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Education

High School Diploma

North Sevier High School
Salina, UT
05-2020

Skills

  • Documentation and Reporting
  • Repairs Scheduling
  • Customer Retention
  • Computer Skills
  • Quality Control
  • Customer Service
  • Attention to Detail
  • Order Fulfillment
  • Performance Goals
  • Team Collaboration
  • Excellent Communication
  • Workflow Management
  • Customer Relationship Management
  • Handling Customer Complaints
  • Listening Skills

Timeline

Service Advisor

Speedco
12.2022 - Current

Maintenance Technician

Loves Travel Stop
11.2020 - 12.2022

Trainer

Arbys Resturant Loves Store 581
11.2018 - 12.2021

High School Diploma

North Sevier High School

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Riley Mayo`