Riley Mccuen
Port St Lucie,FL
Summary
Dynamic Emergency Communications Officer with extensive experience at St Lucie County, adept at crisis communication and incident documentation. Proven ability to prioritize calls and coordinate responses, enhancing public safety. Recognized for strong problem-solving skills and adaptability, ensuring effective emergency management and maintaining accurate records in high-pressure environments.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Dedicated 911 Dispatcher offering 5+ years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Emergency Communications Officer
St Lucie County, Board of County Commissioners
01.2019 - 10.2024
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced risks and emergency response issues by observing public safety field units.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Assisted callers in emergency situations with appropriate information and support.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Customer Service Cashier
Publix
08.2012 - 11.2017
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Managed 50+ officers at a time
- Answering 100+ calls for service in a 12 hour shift
Education
Associate of Arts - General Studys
Indian River State College
Ft. Pierce, FLHigh School Diploma -
St Lucie West Centennial High School
Port St Lucie 06.2016
Skills
- Data entry proficiency
- Emergency protocols
- Information gathering
- Technical aptitude
- Call prioritization
- Incident documentation
- Emergency management
- Stress tolerance
- Tact and diplomacy
- Map reading
- Dependable and responsible
- Self motivation
- Computer skills
- Adaptability and flexibility
- Computer-aided dispatching
- Audio equipment operation
- Call records maintenance
- Secure sensitive information
- Critical thinking
- Police and fire procedures
- Map reading abilities
- Crisis communication
- Stress management
- Good judgment
- Telephone etiquette
- Time management
- Professional demeanor
- Teamwork
- Situational awareness
- Resource coordination
- Analytical thinking
- Information intake
- Radio frequencies monitoring
- Rapid needs assessment
- NCIC database
- Unit dispatch
- Multitasking
- Critical thinker
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Emergency Communications Officer
St Lucie County, Board of County Commissioners
01.2019 - 10.2024
Customer Service Cashier
Publix
08.2012 - 11.2017
Associate of Arts - General Studys
Indian River State College
High School Diploma -
St Lucie West Centennial High School
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