Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
Generic

Riley Meurer

overland park

Summary

Dynamic General Manager with a proven track record at Andy's Frozen Custard, excelling in labor cost analysis and team management. Recognized for consistently achieving sales goals while fostering a culture of customer service excellence. Skilled in financial analysis and conflict resolution, driving operational efficiency and team performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Andy's Frozen Custard
Overland Park
08.2021 - Current
  • Managing a team of young adults to provide excellent service
  • Meeting daily, monthly, and quarterly sales goals
  • Meeting daily and weekly labor cost goals
  • Meeting quarterly food cost goals
  • Overseeing high value cash deposits
  • Maintaining a high cleanliness standard

Assistant Manager

Jimmy John's Sandwiches
Kansas City
01.2021 - 08.2021
  • Promoted to Assistant Store Manager
  • Managed store operations
  • Managed opening and closing restaurant
  • Managed nightly cash and sales totals
  • Handled and submitted incoming sales calls
  • Managed daily reports of transactions
  • Recruited and interviewed potential candidates

Cashier

Ranchmart Wine and Spirits
Leawood
07.2020 - 11.2020
  • Answered questions regarding beer, wine and spirits
  • Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
  • Verified prices and calculated totals using scanners and point of sale (POS) systems
  • Collected payment for customer purchases
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Stocked, and rotated all departments
  • Assisted customers with locating items, answering questions and providing direction and service
  • Maintained merchandise displays, including end caps, floor displays, and aisles

Line Cook

Taco Johns
Odessa
06.2019 - 02.2020
  • Verified that prepared food met requirements for quality and quantity
  • Maintained and operated standard cooking equipment including grills and deep fryers
  • Measured ingredients required for specific food items being prepared and minimized waste to control costs
  • Ensured that food was stored at the proper temperature as required by food safety regulations
  • Established and maintained cordial and professional working relationships with other staff, supervisors, and customers

Barista / Shift Supervisor

Starbucks
Overland Park
11.2014 - 03.2019
  • Accepted and processed customer payments in cash, credit cards and checks, checking for validity
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs
  • Collaborated with colleagues to discuss market information and strategies
  • Developed and implemented tailored service plans to the needs of particular clients
  • Effectively communicated with other employees and upper management to ensure complete care of

Education

Diploma -

Shawnee Mission East High School
Prairie Village, KS
05.2011

Skills

  • Labor Cost Analysis
  • Store Management Experience
  • Food safety
  • Microsoft Excel
  • Top talent recruiting, hiring, and retention
  • Communication skills
  • Strong Digital Literacy
  • Negotiation
  • Team management
  • Restaurant experience
  • Kitchen management
  • Training and development
  • Organizational skills
  • Cash Handling Proficiency
  • Product recommendations
  • Conflict resolution
  • Loss prevention
  • POS system operations
  • Inventory control
  • Customer service excellence
  • Financial analysis
  • Time management
  • P&L management

Certification

  • Driver's License, 04/21 to 04/25
  • Food Handler Certification, ServSafe

Personal Information

Work Permit: Authorized to work in the US for any employer

Accomplishments

  • Chosen to manage failing stores. Successfully restored culture and value to the operations. Terminated problem associates and replaced them with high value assets.

Timeline

General Manager

Andy's Frozen Custard
08.2021 - Current

Assistant Manager

Jimmy John's Sandwiches
01.2021 - 08.2021

Cashier

Ranchmart Wine and Spirits
07.2020 - 11.2020

Line Cook

Taco Johns
06.2019 - 02.2020

Barista / Shift Supervisor

Starbucks
11.2014 - 03.2019

Diploma -

Shawnee Mission East High School

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Riley Meurer