Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Riley Miller

The Colony

Summary

Results-driven Operations Management Specialist with 5 years of experience streamlining procurement processes and managing orders. Proven ability to collaborate with diverse accounts and ensure timely delivery across various industries. Skilled in coordinating cross-functional teams to optimize service quality and customer satisfaction. Experienced in technical recruiting, building trust-based relationships, and resolving conflicts to enhance customer experience.

Overview

6
6
years of professional experience

Work History

Operations Management Specialist

Keurig Dr Pepper, Inc.
Frisco
03.2021 - Current
  • Collaborate with suppliers and vendors to manage procurement processes, ensuring the timely delivery of products and materials.
  • Partner with a diverse range of accounts, from major corporations to small businesses, gaining comprehensive expertise across various industries, including Target, H-E-B, Harris Teeter and Bed Bath and Beyond to name a few.
  • Managed the entire lifecycle of large-scale orders, overseeing everything from planning delivery to navigating all the associated challenges.
  • Coordinate with cross-functional partners to ensure optimal service quality and customer satisfaction, including Sales, Marketing, Pricing, Transportation, and Returns.

Logistics Coordinator

FedEx
Savannah
08.2020 - 02.2021
  • Worked under Independent Contractor in all facets of transport business execution.
  • Managed a staff of 12 drivers during the peak holiday season, working as a liaison between the drivers and management.
  • Monitored delivery progress to ensure standard FedEx service of 99.3% or higher daily.
  • Made changes to the employee's schedule to achieve optimal efficiency based on trends and forecasts.

Technical Recruiter

Mondo
Boston
03.2020 - 06.2020
  • Responsibilities included sourcing, screening, and providing a shortlist of qualified candidates for various technical roles.
  • Network online and offline with potential candidates to promote the employer brand, reduce time-to-hire, and attract the best professionals.
  • Excellent verbal and persuasion skills were utilized during the intake of potential candidates.

Customer Service Representative

Under Armour
Baltimore
05.2019 - 03.2020
  • Built sustainable relationships of trust through open and interactive communication.
  • Resolved product and service conflicts by first clarifying customer issues, then identifying and explaining a solution that is best suited to the issue.
  • Pitched and sold products based on customer needs and desires.
  • Opened and maintained customer accounts by recording vital information.

Education

Bachelor of Arts - Communications

College of Charleston
Charleston, SC
01-2018

Skills

  • SAP- Systems, Applications &
    Products in Data Processing
  • ATS & Recruiting Platforms: JobDiva,
    LinkedIn Recruiter, Monster
  • Customer Service
  • Salesforce
  • Microsoft Office Suite
  • Applications: CommerceHub,
    SeeBurger, PowerBI
  • Data Entry
  • Relationship building
  • Cross-functional collaboration
  • Order fulfillment
  • Staff training/development
  • Supply chain coordination

Accomplishments

  • Took Target account from less than 40% fill rate to over 95% in a few months.
  • Reached company wide goal of over 84% "on time in full" on all current accounts.
  • One of the first part time employee offered a full time role at UA based on performance.
  • Over 98% efficiency for packages delivered during record breaking volume weeks (Covid) for Fedex.

Timeline

Operations Management Specialist

Keurig Dr Pepper, Inc.
03.2021 - Current

Logistics Coordinator

FedEx
08.2020 - 02.2021

Technical Recruiter

Mondo
03.2020 - 06.2020

Customer Service Representative

Under Armour
05.2019 - 03.2020

Bachelor of Arts - Communications

College of Charleston

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