Riley Miller
Community First Solutions
Hamilton,OH
2
Languages
3
years of professional experience
Dining Services Representative with experience in customer support and team training. Skilled in analyzing feedback to drive service improvements and ensuring high-quality standards. Committed to delivering exceptional customer experiences and promoting team morale.
Work History
Dining Services Representative
1 Year 6 Months- Trained new service representatives, fostering team development and knowledge sharing.
- Collaborated with nursing teams to streamline service processes, improving operational efficiency.
- Analyzed resident feedback trends to identify areas for service enhancement and process improvement.
- Helped large volume of residents every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to residents at all times.
- Tailored communication methods based on individual resident abilities, ensuring optimal engagement levels were maintained at all times.
- Responded to resident concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Responded to resident requests for products, services, and familial communication.
- Exhibited high energy and professionalism when dealing with residents and staff.
- Promoted superior experience by addressing resident concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
1 Year 4 Months- Resolved customer complaints promptly, maintaining positive relationships and brand loyalty.
- Assisted customers with inquiries and product selections, enhancing overall service experience.
- Processed orders efficiently, ensuring timely fulfillment and customer satisfaction.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Provided product knowledge training to new staff, promoting confidence in service delivery.
- Adapted quickly to changing priorities and workloads while maintaining high standards of service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Dining Room Server
4 Months- Provided exceptional customer service to enhance dining experience.
- Efficiently took and processed food orders using POS system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in maintaining cleanliness and organization of dining area.
- Supported team members during peak hours to maintain service quality.
- Handled payments accurately while ensuring a smooth checkout process.
Education
High School Diploma
- Honor Roll all four years of HS
- Awarded several certificates in recognition of community service
- Presidential Scholarship Recipient at Alabama
- Starting as a second semester sophomore at UA with a 3.6 GPA
Skills
Customer support
Complaint resolution
Client engagement
Time management
Shift scheduling
Team development
Active listening
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Dining Services Representative
Community First Solutions
02.2025 - 08.2026Read More
Customer Service Representative
Aglamesis Bro's
10.2024 - 02.2026Read More
Dining Room Server
Jocko's Chicken and Fish
01.2024 - 05.2024Read More
Stephen T. Badin HS
High School Diploma
Read More