Riley Moon
Cedar Rapids,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales associate position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Dreamscape Destinations, LLC
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Furniture Delivery & Installation
Furniture Row
12.2021 - 06.2023
- Loaded truck and properly secured items to prevent damage for deliveries.
- Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
- Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
- Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Collaborated with warehouse staff to ensure timely loading and unloading of inventory for delivery.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Prevented potential issues by proactively reporting any mechanical or safety concerns with company vehicles to management for prompt resolution.
- Assisted with assembly and installation of furniture at customer locations when required.
- Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
- Maintained accurate records of deliveries, including signatures and confirmation documentation.
- Supported fellow drivers in developing their skills by sharing knowledge about safe driving techniques, effective packing methods, and time-saving strategies.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Conducted regular vehicle maintenance checks to ensure safety and reliability during transportation tasks.
- Enhanced overall efficiency through regular communication with dispatchers while en route to ensure seamless transitions between deliveries.
- Contributed to an increase in repeat business through consistent punctuality, professionalism, and friendly demeanor during each interaction with customers.
- Reduced damage claims by carefully handling delicate items during loading, transportation, and unloading processes.
- Provided support to sales team through prompt communication of delivery updates or changes in scheduling.
- Fostered positive working relationships with regular customers.
- Increased on-time deliveries by effectively managing time-sensitive schedules and deadlines.
- Delivered furniture efficiently by planning and optimizing delivery routes.
- Ensured safe transport of items by properly securing and protecting them during transit.
- Streamlined order processing by working closely with warehouse personnel to expedite pick-ups and drop-offs for customers who requested same-day service.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Inspected load security and checked for damages.
- Filled out load paperwork and DOT-mandated log books.
- Kept detailed records of deliveries and money received from customers.
- Successfully avoided time delivery delays by carefully planning best routes.
Electrician Trainee
Blackhawk Electric
06.2021 - 11.2021
- Adhered to all applicable federal, state, local regulations while conducting day-to-day activities which ensured compliance with industry standards.
- Expertly utilized various tools such as multimeters, oscilloscopes, pliers, wire strippers, screwdrivers, drills, saws in daily tasks for precise results.
- Streamlined project completion times by efficiently managing materials inventory and maintaining organized toolkits.
- Provided exceptional customer service by discussing project requirements, explaining procedures, and answering questions thoroughly.
- Reduced downtime by effectively diagnosing malfunctions in electrical systems and quickly addressing issues.
- Enhanced safety by diligently inspecting electrical systems and performing routine maintenance.
- Contributed to client satisfaction by providing timely responses to service calls and delivering high-quality workmanship.
- Supported team members with the preparation of job sites, ensuring a clean and safe working environment.
- Collaborated effectively with other tradespeople on-site, such as plumbers, carpenters, and HVAC technicians, ensuring seamless project execution.
- Bolstered company reputation through consistent delivery of high-quality work that met or exceeded client expectations.
- Improved system efficiency by troubleshooting electrical issues and implementing appropriate repairs.
- Showcased strong problem-solving skills by identifying potential hazards and providing appropriate solutions in a timely manner.
- Assisted in the installation of electrical wiring, fixtures, and equipment for commercial and residential projects.
- Gained hands-on experience under the guidance of skilled electricians, assisting with various tasks such as wire pulling, conduit bending, and circuit testing.
- Demonstrated strong teamwork skills by collaborating with colleagues on complex electrical installations and repairs.
- Assisted senior electricians in designing and implementing electrical systems that were both cost-effective and met clients'' needs.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Terminated wiring and connected circuits with correct techniques.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Acquired valuable industry knowledge through participation in apprenticeship program coursework and on-the-job training sessions.
Education
High School Diploma -
Jefferson High School
Cedar Rapids, IA05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- Live chat support
- Technical Support
- Filing
- Product Sales
- Recordkeeping strengths
- Service Upselling
- Brand representation
- CRM Software
Streaming, Video game competitions, playing video games
I play Overwatch, Pokemon, Rainbow 6 Siege, Madden, Terraria, Minecraft, GTA V and Kingdom Hearts. I use to play in Call of Duty Tournaments.
Timeline
Customer Service Representative
Dreamscape Destinations, LLC
09.2023 - Current
Furniture Delivery & Installation
Furniture Row
12.2021 - 06.2023
Electrician Trainee
Blackhawk Electric
06.2021 - 11.2021
High School Diploma -
Jefferson High School
Similar Profiles
Eleomar MaglinteEleomar Maglinte
Sales Team Leader at Newfold Digital LLC Formerly Dreamscape Networks LTDSales Team Leader at Newfold Digital LLC Formerly Dreamscape Networks LTD
Abbey JohnsonAbbey Johnson
Travel Agent at Destinations To Travel, LLCTravel Agent at Destinations To Travel, LLC
Nehawa Ngundam AbamNehawa Ngundam Abam
Independent GRC/IT Security Contractor at Jena Destinations LLCIndependent GRC/IT Security Contractor at Jena Destinations LLC