Summary
Overview
Work History
Education
Skills
Timeline
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Riley Morrison

Conway,AR

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Server

Event Group Catering
05.2019 - Current
  • Enhanced guest experience by providing exceptional service during catered events.
  • Reduced wait times for guests by efficiently managing multiple food stations simultaneously.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Increased customer satisfaction by addressing dietary restrictions and providing alternative options when needed.
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
  • Provided professional beverage service, including wine selection guidance and pairing recommendations.
  • Developed rapport with clients through attentive listening and effective communication skills, leading to repeat business opportunities.
  • Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
  • Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
  • Minimized waste by monitoring portion sizes according to established catering guidelines while still maintaining an attractive presentation on plates or buffet tables.
  • Ensured all serving utensils were sanitized before use and replaced regularly throughout the event duration for enhanced hygiene practices.

Front of House

Chic Fil A
05.2022 - 07.2022
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.

Hostess

Noodles Italian Kitchen
04.2021 - 08.2021
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Education

Bachelor of Science - Psychology

University of Central Arkansas
Conway, AR
12.2024

Skills

  • Extroverted
  • Communication
  • Leadership
  • Active Listening
  • Detail-oriented
  • Organizational skills
  • Flexible

Timeline

Front of House

Chic Fil A
05.2022 - 07.2022

Hostess

Noodles Italian Kitchen
04.2021 - 08.2021

Server

Event Group Catering
05.2019 - Current

Bachelor of Science - Psychology

University of Central Arkansas

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Riley Morrison